Receptionist

Recovery Centers of America • Westminster, MA

2d

About The Position

The Receptionist delivers friendly, efficient customer service and creates a warm, welcoming atmosphere for guests and residents, with the aim of retaining and attracting customers. The role handles calls and visitors, supports mail and filing, orders supplies, and processes facility maintenance orders. The position operates in a professional office environment with a usually moderate noise level and routinely uses standard office equipment.

Requirements

• High school diploma.
• Prior experience working with the public.
• Knowledge of Microsoft Office.
• Knowledge of switchboard operation.
• Clerical and customer service skills.
• Excellent writing and communication skills.
• Ability to multitask.
• Ability to maintain strict confidentiality, particularly with sensitive material and HIPAA.
• Listening, understanding, and responding skills when dealing with diverse external callers and visitors and internal contacts at all organizational levels.
• Ability to use independent judgment to plan, prioritize, and organize work.
• Ability to establish effective relationships and a reliable track record.
• Ability to talk or hear regularly; use hands to finger, handle, or feel objects, tools, or controls frequently; and occasionally stand, walk, sit, reach, climb or balance, stoop, kneel, crouch, or crawl.
• Ability to occasionally lift and/or move objects up to 25 pounds.
• Close, distance, color, and peripheral vision, and ability to adjust focus.

Responsibilities

• Answer incoming phone calls to the facility and direct calls to the appropriate individual.
• Greet guests, new clients, and residents warmly.
• Assist with incoming and outgoing mail.
• Perform filing.
• Order supplies.
• Handle facility maintenance orders.
• Interact with coworkers, facility employees, physicians, visitors, and other customers in a manner that supports harmonious working relationships and positive customer relations.
• Plan, prioritize, and organize a diversified workload independently; recommend changes to office practices or procedures.
• Demonstrate initiative, professional and personal growth, integrity, and reliable delivery of results.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED