Receptionist - Full Time (Monday - Thursday)

Knudtsen Foothills • Spokane, WA

1d • $18 - $20

About The Position

Knudtsen Foothills Lincoln Mazda is seeking a full-time Receptionist to serve as a front-line representative for the dealership and help create positive, lasting customer relationships. The position involves greeting and assisting showroom visitors, answering and routing phone calls, recording customer information, supporting dealership staff with clerical tasks, and maintaining customer areas. Product, process, and service-specific training will be provided. The role is scheduled Monday through Thursday, 8:00 a.m. to 7:00 p.m., with a one-hour unpaid lunch break, for 40 hours per week. Pay is $18.00 to $20.00 per hour, depending on background and qualifications.

The position is typically based in an office setting. The work environment may at times be fast-paced, and walking through service areas may expose the employee to loud noise and dangerous work environments. The employee may also occasionally encounter wet or humid conditions, outdoor weather, and combustibles.

Requirements

• Be a team player focused on providing exemplary customer service.
• Be comfortable using the phone and delivering written and verbal messages.
• Be self-motivated and hard-working.
• Have basic computer skills and familiarity with Microsoft Office Suite, including Excel, Word, and Outlook.
• Be motivated and willing to learn database management software.
• Have proficient oral and written communication skills and the ability to read and interpret documents.
• Have and maintain a valid driver’s license.
• Pass a motor vehicle report and have a safe driving record.
• Pass a criminal background check and drug test; the position is also subject to random drug testing at the company’s request.
• Meet the physical demands of the role, including standing, sitting, walking, lifting and carrying 5–20 pounds, reaching, handling, kneeling, crouching, and bending, and being able to speak, listen, and see.

Responsibilities

• Greet showroom customers in a friendly, professional, and efficient manner and determine the nature of their visit.
• Answer basic dealership inquiries and direct customers to the appropriate person or department.
• Notify employees when customers are waiting and introduce customers to employees when applicable.
• Answer incoming calls, route them appropriately, answer basic questions, or take thorough messages.
• Communicate messages to the appropriate parties in a timely manner.
• Obtain and record basic customer demographic information in dealership database software.
• Enter data into the prospect tracking system and run weekly prospect reports for managers.
• Assemble and help maintain owner buckets.
• Keep the showroom and customer waiting area clean and orderly, and maintain and stock water and snack areas.
• Provide customers with brochures and other information.
• Assist with clerical duties, collect information, and run reports as requested.
• Maintain a professional appearance.
• Perform other duties and projects as assigned.

Benefits

• Employer-sponsored medical, dental, and vision benefits for employees and dependents
• Life insurance plans
• Paid holidays
• Sick pay
• Paid vacation
• Employee purchase discounts
• 401(k) Retirement Savings Plan with a 4% employer match
• Training and education assistance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed