Receptionist

CenterWell • Plant City, FL

1d • Onsite

About The Position

The Receptionist performs basic administrative, clerical, operational, customer support and computational tasks while greeting patients in a friendly manner. This role operates a switchboard or multi-line phone and maintains call logs, takes and distributes accurate messages, greets visitors and determines the nature of their visit. The Receptionist issues visitor passes and maintains visitor logs, alerts appropriate parties of visitor arrival or directs visitors to appropriate offices, departments or employees. The role also responds to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program.

Requirements

• At least one year of experience in a customer service background (retail, hospitality, legal, insurance, call centers) or healthcare setting
• Excellent customer service and multiphone line skills
• Team player
• Ability to multitask
• Detailed and organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Nice To Haves

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Responsibilities

• Performs basic administrative, clerical, operational, customer support and computational tasks
• Greets patients in a friendly manner
• Operates a switchboard or multi-line phone and maintains call logs
• Takes and distributes accurate messages
• Greets visitors and determines the nature of their visit
• Issues visitor passes and maintains visitor logs
• Alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee
• Responds to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address
• Books meeting rooms
• Types
• Organizes and distributes mail
• Receives and sends courier packages
• Performs other administrative duties as assigned

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed