Weekend Receptionist - Saratoga
About The Position
The Receptionist provides customer service and answers and directs phone calls, emails, and other inquiries to the appropriate individuals. The position welcomes visitors and provides tours when applicable or appropriate, and performs clerical tasks assigned by the Administrator or Business Office Manager. This is a weekend role scheduled Saturday and Sunday from 9:00 a.m. to 5:00 p.m., working in an office at Saratoga View Senior Living in Saratoga Springs, Utah. The role also supports effective communication and teamwork, promotes a positive and safe workplace, and follows facility policies, applicable regulations, confidentiality requirements, and safety and infection-control procedures. The receptionist may be assigned additional duties by the Administrator, Business Office Manager, or company President.
Requirements
- High school diploma or equivalent is preferred.
- Exceptional people skills, including proper phone etiquette.
- Computer skills.
- Ability to read, write, speak, and understand English.
- Ability to make independent decisions when circumstances warrant.
- Ability to deal tactfully with personnel, residents or patients, families, visitors, government agencies or personnel, and the general public.
- Patience, tact, and willingness to deal with difficult residents or patients, families, and staff.
- Ability to follow oral and written instructions and successfully relay information.
- Willingness to cope with the mental and emotional stress of the position.
- Ability to move intermittently throughout the workday and to bend, stoop, kneel, crouch, perform overhead lifting, and perform other common movements as needed.
- Must not pose a threat to the health and safety of others in the workplace and must meet general health requirements according to facility policy.
Responsibilities
- Answer phone calls and direct them to appropriate personnel.
- Welcome visitors and provide tours when applicable or appropriate.
- Perform clerical functions as assigned by the Administrator or Business Office Manager.
- Use Excel, Word, Adobe, and other electronic reporting formats.
- Make written and oral reports or recommendations as requested.
- Attend meetings as required or necessary.
- Promote teamwork, mutual respect, effective communication, positivity, and daily problem solving.
- Stay informed about developments in the skilled nursing sector and associated support services, regulations, business practices, and other factors that may influence the facility’s fiscal health.
- Review and develop plans of correction for accounting deficiencies identified during survey inspections and provide a written copy to the Administrator.
- Promote an environment of trust within the Business Office and with department heads and facility employees.
- Promote safe work practices, safety rules, and accident-prevention procedures.
- Treat customers with dignity and respect and promote and protect residents’ rights where applicable.
- Follow facility policies and procedures, standards of business conduct, and applicable state and federal regulations and guidelines.
- Maintain confidentiality of protected health information in verbal, written, and electronic communications.
- Report policy or regulatory noncompliance, confidentiality breaches, retaliation, discrimination, allegations of resident abuse or other mistreatment, occupational exposures, and work-related injuries or illnesses to the appropriate personnel.
- Protect residents from abuse and cooperate with investigations.
- Participate in life-safety and emergency drills and training, fulfill assigned emergency-plan responsibilities, and follow infection-control procedures where applicable.
- Complete all assigned training and follow appropriate safety and hygiene measures.
- Communicate with all departments and relay information concerning business-office matters, residents, employees, or other subjects.
- Work through tasks to completion despite frequent interruptions.
- Assist with resident evacuation during emergencies where applicable.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
