Weekend Receptionist - Saratoga (55764)
About The Position
The Receptionist provides customer service by answering and directing phone calls, emails, and other inquiries to the appropriate individuals. The position welcomes visitors and may provide tours when appropriate, performs clerical duties assigned by the Administrator or Business Office Manager, and prepares written and oral reports or recommendations as requested. The receptionist works in an office and is scheduled for Saturdays and Sundays, 9:00 a.m. to 5:00 p.m. The description also notes that general hours are typically Monday through Friday, 8:00 a.m. to 5:30 p.m., but may vary by location and operating hours. The role supports teamwork, respectful communication, positivity, and problem solving. It includes maintaining confidentiality, following facility policies and applicable regulations, observing safety and infection-control practices, completing assigned training, and reporting compliance concerns, safety incidents, and suspected abuse or mistreatment. Other duties may be assigned by the Administrator, Business Office Manager, or company President.
Requirements
- High school diploma or equivalent is preferred.
- Exceptional people skills, including proper phone etiquette.
- Computer skills.
- Ability to read, write, speak, and understand English.
- Ability to make independent decisions when circumstances warrant.
- Ability to deal tactfully with personnel, residents or patients, family members, visitors, government agencies and personnel, and the general public.
- Patience, tact, and willingness to deal with difficult residents or patients, family members, and staff.
- Ability to follow oral and written instructions and communicate information effectively.
- Ability to cope with the mental and emotional stress of the position.
- Ability to move intermittently throughout the workday and perform common physical movements as needed, including bending, stooping, kneeling, crouching, and overhead lifting.
- Ability to assist in evacuating residents or patients during emergencies where applicable.
- Must not pose a threat to the health and safety of others in the workplace.
- Must meet general health requirements according to facility or agency policy.
Responsibilities
- Answer phone calls and direct them to appropriate personnel.
- Welcome visitors and provide tours when applicable or appropriate.
- Perform clerical functions assigned by the Administrator or Business Office Manager.
- Use Excel, Word, Adobe, and other electronic reporting formats.
- Prepare written and oral reports or recommendations as requested.
- Attend meetings as required or necessary.
- Promote teamwork, mutual respect, effective communication, positivity, and active problem solving.
- Stay informed about developments in the skilled nursing sector and related support services, regulations, business practices, and other matters that may affect the facility’s fiscal health.
- Review accounting deficiencies identified during survey inspections, develop plans of correction, and provide written copies to the Administrator.
- Promote an environment of trust within the Business Office and among department heads and facility employees.
- Promote safe work practices, safety rules, and accident-prevention procedures.
- Treat customers with dignity and respect and promote and protect residents’ rights where applicable.
- Follow facility policies and procedures, business conduct standards, and state and federal regulations and guidelines.
- Maintain confidentiality of protected health information in verbal, written, and electronic communications.
- Report policy or regulatory noncompliance, confidentiality breaches, retaliation, discrimination, suspected abuse or mistreatment, and occupational exposures to appropriate personnel.
- Protect residents and cooperate with investigations.
- Participate in life-safety and emergency drills and training, and fulfill assigned responsibilities during emergency-plan activation.
- Report work-related injuries and illnesses immediately and follow applicable infection-control procedures.
- Complete all assigned training.
- Communicate with all departments and relay information concerning Business Office matters, residents, employees, or other subjects.
- Work to task completion despite frequent interruptions.
- Complete other duties assigned by the Administrator, Business Office Manager, or company President.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
