Receptionist

Dakota Eye Institute•Bismarck, ND

About The Position

Do you enjoy a three-day weekend? Are you seeking a full-time position working four days per week? Join our Reception team! In the role of Receptionist, you play a vital role in welcoming patients to the practice and ensuring their professional and courteous treatment. The job entails you to work independently and as part of a team to check in / check out patients, review patient charts for necessary information and signatures, schedule appointments, collect patient payments, and perform additional administrative tasks. Individuals in this role should possess a friendly and professional demeanor, great communication skills, and be able to maintain a sense of calm in a busy environment.

Requirements

High school diploma or equivalent
Two years minimum experience working in a medical setting is preferred
Passion for providing outstanding patient healthcare experience
Ability to work effectively as part of a supportive and collaborative team
Proficient in managing multiple tasks simultaneously
Demonstrates empathy and attentiveness to each patient's individual needs and concerns
Excellent skills in documenting information and clear communication
Familiarity with electronic health records and practice management systems is preferred
Strong organizational and administrative abilities
Exceptional time management and record-keeping skills
Treats patients and co-workers with respect and professionalism
Ability to use technology such as the telephone, computer, and other related instruments or devices.
Good vision and hearing are essential for accurately processing information and communicating with patients.
Ability to stand and walk during work shifts.
Ability to lift up to 25 pounds when handling paperwork, supplies, or assisting patients.

Responsibilities

Patient Check-In/Check-out Checks patients in, greeting everyone in a pleasant and professional manner.
Tracks patients in the reception area and communicate with them, as needed.
Evaluates chart data to verify all information has been received, completed, and signatures obtained.
Scans patients insurance card.
Ensures that proper authorization or referral is collected from the patient.
Assists patients in obtaining authorization or referrals that have not been received by the practice.
Enters all new patient demographic information into the computer, and takes photo.
Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges, when appropriate.
Maintains the cash drawer; responsible for payments received at the front desk.
Complete opening and closing procedures each day for the front desk.
Administrative Places telephone calls to no-show appointments; reschedules as needed.
Places telephone calls to patients on the waitlist to setup appointments
Calls unconfirmed and overdue appointments
Manages provider recalls
Provides back-up support on telephones
Sends/manages tasks in the EHR system
Monitors automated message handling system
Inspects reception room for neatness.
Maintains adherence to company policies
Performs other duties as required