Receptionist, Oral Surgery

St. Luke's University Health Network • Bethlehem, PA

8d

About The Position

The Receptionist, Oral Surgery serves as a patient advocate and helps create an exceptional patient experience. The role supports a patient-centric culture by providing administrative and patient support services for the practice, including patient interactions, office operations, and billing-related tasks.

Requirements

• High school graduate or equivalent.
• Ability to sit, stand, and walk for extended periods, up to eight hours at a time.
• Continual use of fingers for patient care, writing, and computer entry; routine use of upper extremities.
• Occasional ability to lift up to 25 pounds, push supply carts weighing up to 30 pounds, and push wheelchairs with patients weighing up to 325 pounds.
• Ability to stoop, bend, reach above shoulder level, hear normal conversation, and maintain good general, near, and peripheral vision.

Nice To Haves

• Graduate of an administrative training program.
• One year of practice-based experience or experience in a similar healthcare setting.
• Familiarity with dental processes, coding, and terminology.
• Customer service experience.

Responsibilities

• Answer phones and assist patients with check-in, chart preparation and filing, referrals and x-rays, consent, check-out, pre-registration, eligibility verification, registration, scheduling, payments, and inquiries such as form and medical record requests.
• Facilitate practice opening and closing procedures and maintain practice cleanliness.
• Process incoming mail and deliveries, manage and reconcile cash, and promptly scan and index incoming faxes.
• Query providers regarding documentation, diagnosis coding, and procedural coding.
• Enter charges and create and release clean claims daily.
• Create treatment plans based on insurance coverage and provide patients with accurate estimates of out-of-pocket procedure costs.
• Create correspondence for referring doctors.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED