Receptionist

Glenmede Trust Co•Philadelphia, PA

4d•Onsite

About The Position

The Receptionist is responsible for providing a welcoming, white glove and personalized service to clients, employees, and guests. This role involves managing guest requests, providing information, answering phone calls, conference room reservation management, and assisting with various needs to ensure exceptional guest experience.

Requirements

High school diploma or equivalent.
Previous experience in a customer service or hospitality role.
Previous experience in a front desk or concierge role.
Proficient with Microsoft Office Suite.
Must be able to work flexible hours, including evenings and events.

Nice To Haves

Strong verbal and written communication skills.
Exceptional customer service and problem-solving abilities.
Ability to multitask and manage time efficiently.
Professional demeanor and appearance.
Notary Public.

Responsibilities

Greet and welcome clients and guests as they arrive, ensuring a positive first impression.
Handle client and guest check-ins and check-outs, ensuring all information is accurate and complete.
Assist with coordination of in-house and offsite events. Manage visitor registration, nametags, and coat check.
Provide backup to event hosts to manage flow of guests.
Assist with creating and modifying conference room reservations, including coordinating special requests.
Work closely with Dining Services and other members of Office Services to ensure seamless meeting coordination.
Stock conference rooms on a regular basis.
Address any client and employee issues or concerns, striving to resolve requests in a timely and professional manner.
Maintain communication with internal employees to ensure guest needs are met promptly.
Manage front desk email inbox and answer incoming phone calls.
Provide backup to Hospitality Manager.
Administrative support to COO, and other administrative duties as needed.