Receptionist

Amsurg • Bedford, TX

8d • Onsite

About The Position

The Front Desk Receptionist serves as the first point of contact for patients and visitors and is responsible for creating a welcoming, professional, and patient-centered environment. Receptionist greets patients upon arrival, assists with check-in, verifies demographic and insurance information, and supports completion of required paperwork while delivering excellent customer service. This role promotes a favorable image of the Center to patients, visitors, physicians, and staff through accuracy, professionalism, and courteous communication. Hours Monday-Friday 05:30 am to 2:00 pm.

Requirements

• High school diploma or equivalent required
• One (1) year of experience, preferably in an Ambulatory Surgery Center (ASC)
• Experience in Endoscopy/Multi-specialty/ASC or other healthcare setting
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Basic computer skills and comfort with electronic systems
• Professional appearance and demeanor
• Strong ethical and moral character references
• Basic computer skills (experience with Nextgen/Provation MD is a plus)
• Ability to understand, read, write and speak English, if bilingual Center, bilingual language is required.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to successfully write business correspondence.
• Ability to effectively present information, respond to questions, and professionally interact with healthcare team, clients, vendors and the general public.
• Ability to sit, stand, and walk
• Visual and auditory acuity for frequent use of computers and telephone and occasional use of other office equipment

Nice To Haves

• Previous receptionist, front desk, or customer service experience preferred (healthcare experience a plus)

Responsibilities

• Supports the center’s ideology, mission, goals, and objectives
• Performs in accordance with the center’s policies and procedures
• Follows the center’s standards for ethical business conduct
• Conducts self as a positive role model and team member
• Recognizes patients’ rights and responsibilities and supports them in performance of job duties
• Participate in center committees, meetings, in-services, and activities
• Strong, exceptional communication abilities with strong focus on patient satisfaction
• Ability to handle difficult situations with professionalism, patience and diplomacy
• Communication skills to de-escalate interactions effectively
• Communicates effectively and professionally with patients, visitors, physicians, and coworkers
• Interact with others in a positive, respectful, and considerate manner
• Serves as telephone operator for center; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party
• Receives and distributes all mail and special deliveries
• Greets patients and provides necessary paperwork for completion
• Notifies appropriate nursing staff that patient is present after patient has completed paperwork
• Keeps track of patient’s family, patient’s driver, etc.
• Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality
• Prints out all labels, forms, etc., for patient charts and assembles charts before appointment
• Calls appropriate agencies for assistance in case of emergency
• Performs other miscellaneous office/clerical duties as needed
• Stamps the back of each check with deposit stamp at time of receipt
• Makes copies of all checks with EOBs received in mail, credit card slips, and cash received from patients
• Separates EOBs from checks and attaches original EOB to copy
• Issues appropriate duplicate receipts when receiving payments by cash or check directly from patients
• Verifies credit cards if used and issues appropriate duplicate receipts
• Posts all checks, credit card slips, and cash received to payments-received log, showing type of payment separately
• If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate payments-received log
• Balances log to cash/checks/credit card payments
• Completes deposit log for patient and insurance payments
• Completes separate deposit log for other types of payments (e.g., refund of overpayment from accounts payable, etc.)
• If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate deposit logs
• Balances deposit log to payments-received log less credit card payments
• Gives balanced payments-received log, deposit log, and originals and copies of all cash, credit card slips, and checks received to business office manager
• Participates in continuing education and other learning experiences
• Shares knowledge gained in continuing education with staff
• Maintains membership in relevant professional organizations
• Seeking new learning experiences by accepting challenging opportunities and responsibilities
• Welcomes suggestions and recommendations
• Use center resources appropriately and avoid wasteful practices
• Reports on wasteful practices
• Analyzes work area and makes recommendations for potential cost-effective improvements
• Contributes to the progress and development of the center’s adopted compliance program
• Performs according to established compliance policies and procedures
• Contributes to the progress and development of the center's adopted performance-improvement program
• Performs according to established performance-improvement policies and procedures
• Adheres to safety policies and procedures in performing job duties and responsibilities
• Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policy/procedure noncompliance
• Responds to emergency situations with competence and composure
• Reports observed or suspected medical emergencies, notify appropriate personnel, and responds appropriately
• Identifies center emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies
• Work well with others; team player
• Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Center Director
• Participate in staff meetings, in-services, committees, and continuing education as required
• Supports the Center’s ideology, mission, goals, and objectives
• Performs in accordance with Center’s policies and procedures
• Conducts self as a positive role model and team member
• Follows the Center’s standards for ethical business conduct
• Recognizes patients’ rights and responsibilities and supports them in performance of job duties
• Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors.
• Ability to interpret a variety of instructions and forms to understand abstract and concrete variables.
• Ability to think critically using inductive and deductive reasoning.
• Reliable attendance
• Punctuality
• Ability to follow instructions
• Ability to meet deadlines

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED