Receptionist

Hand Surgical Associates • Metairie, LA

4d • Onsite

About The Position

The Receptionist is responsible for managing patient interactions via phone and assist with administrative tasks to ensure smooth operations. This role requires a compassionate and professional demeanor, as it involves handling sensitive patient information and provides essential support to our patients and clinic.

Requirements

• Excellent verbal and written communication skills.
• Experience in customer relations.
• Ability to use discretion while working with sensitive information.
• Ability to adjust approach to meet changing demands and situations including dealing with diverse people.
• Ability to handle a fast-paced environment and prioritize tasks based on importance.
• Ability to operate a computer, computer software, and basic office equipment.
• Excellent problem-solving skills.
• Excellent organizational and time management skills.
• Knowledge and compliance of Patient Rights, including patient confidentiality.
• Previous customer service experience in a high-volume setting

Nice To Haves

• Basic Life Support is preferred

Responsibilities

• Answer incoming calls from patients providing a warm and welcoming greeting.
• Schedule, reschedule and cancel patient appointments using the office's scheduling system.
• Collect and verify patient information including demographics and insurance details.
• Address patient inquiries and concerns with empathy and care, directing them to the appropriate department, when necessary.
• Coordinate with medical staff to communicate patient needs and updates.
• Complete other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed