Receptionist - Cazenovia Family Health Center

External Community Memorial Hospital•Cazenovia, NY

23d•Onsite

About The Position

The Receptionist at Cazenovia Family Health Center is responsible for managing the front desk operations, ensuring a smooth patient experience, and maintaining accurate patient information. This role involves direct patient interaction, administrative tasks, and financial responsibilities to support the efficient functioning of the health center.

Requirements

Proficiency in management information system (MEDENT).
Knowledge of patient insurance products and financial classifications.
Ability to accurately capture and enter patient information.
Ability to schedule appointments and manage the scheduling system.
Ability to prepare and assemble medical records.
Ability to reconcile charge capture sheets and patient visit schedules.
Ability to provide directions and information to patients and visitors.
Ability to answer telephones and take accurate messages.
Ability to communicate insurance information effectively.
Ability to act as a liaison between patients, families, and staff.
Ability to develop and maintain courteous working relationships.
Ability to understand the roles of healthcare team members and interact effectively.
Ability to present a professional image.
Ability to perform cashier duties, maintain cash drawers, and balance daily.
High degree of accuracy in performing job responsibilities.
Ability to utilize property and supplies appropriately and prudently.
Ability to ensure patient information is kept private, secure, and accurate according to HIPAA law.
Ability to maintain open communication within the department and administration.

Nice To Haves

Experience in a healthcare setting.
Familiarity with Community Memorial Hospital's systems and procedures.

Responsibilities

Maintain knowledge and proficiency of management information system (MEDENT), patient insurance products and financial classifications.
Oversee waiting area, coordinate patient movement, and report problems or irregularities.
Receive patients and greet customers in a polite, prompt, and helpful manner, providing necessary instructions/directions.
Inform the appropriate department/person of a patient's arrival.
Perform outpatient registration duties efficiently and courteously by accurately capturing and entering information.
Schedule follow-up appointments and record any additions or cancellations to the provider appointment system.
Enter add-ons, no-shows, and cancellations in the scheduling system to accurately reflect patient appointment status.
Prepare medical records for provider staff use.
Reconcile charge capture sheets and patient visits schedules to ensure all visits have been processed.
Provide patients and visitors with directions and information on areas within the office and at Community Memorial Hospital.
Answer telephones, take accurate messages, and provide messages to the nurse or provider.
Provide coverage to other clinics as the need arises.
Attend meetings as required.
Assemble patients’ charts for the next day's visits and update patient profiles.
Schedule physician referrals, outpatient appointments, and admissions as requested.
Participate in the Daily huddle to review the day's schedule, discuss no-shows and same-day cancellations, and assign follow-up tasks.
Communicate insurance information effectively to patients, families, insurance verification, clinical staff, and providers.
Act as a liaison between patients, families, clinic staff, and providers regarding problems and concerns related to patient visits, referring patient concerns to the Vice President Administrative Services.
Develop and maintain courteous working relationships with internal customers including clinical staff, providers, billing staff, and other hospital personnel.
Understand the role and responsibilities of individual members as part of the healthcare team and interact effectively and sensitively with all members of the healthcare team.
Present a positive image of Community Memorial Hospital through professional appearance and behavior.
Perform cashier duties: receive and keep receipts for all payments and credit card payments. Maintain cash drawers and balance daily.
Perform job responsibilities with a high degree of accuracy to ensure high billing quality standards and prompt payment from insurance carriers, directly affecting the hospital’s cash receipts and profitability.
Utilize Community Memorial Hospital's property and supplies appropriately and prudently to maximize cost effectiveness, conserve resources, and minimize waste.
Consistently ensure that information known about the patient is kept private and secure and according to HIPAA law.
Ensure that patient information is accurate.
Maintain open communication within the department and administration.