Receptionist

San Francisco Campus for Jewish Living•San Francisco, CA

5d•Onsite

About The Position

The San Francisco Campus for Jewish Living (SFCJL) is a leading senior services organization in Northern California, located in San Francisco's Excelsior neighborhood on a nine-acre campus. SFCJL offers a continuum of care including assisted living, memory care, long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit, and a foundation. Founded in 1871, SFCJL serves over 2,500 older adults annually through innovative programs rooted in Jewish values of compassion, community, and excellence. The organization prides itself on an inclusive culture with 950 team members of diverse faiths and backgrounds working together. This position is responsible for greeting, checking in, and directing individuals on campus, connecting them to the appropriate party. The Receptionist will also arrange transportation services and visitation appointments, answer phones, and process mail.

Requirements

High school diploma or equivalent, plus two years of college-level general business courses; Associates degree in business
Two years administrative assistant experience
One year of experience using multi-line telephone systems and hand-held radios.
Demonstrated proficiency with MS Office, including Outlook, Word, Excel
Demonstrated ability to build rapport quickly with peers and customers
Excellent communications skills, both written and verbal
Ability to read, write, communicate and comprehend verbal and written instructions in English
Flexible schedule required

Responsibilities

Answer all outside and in-house phone calls in a professional manner and connect to the appropriate staff member, resident, and patients.
Assist residents and visitors coming to the Home and connecting them with the appropriate parties. Promptly alerting employees and patients when visitors are here.
Monitor all in-coming and out-going foot traffic using security monitors and screen visitors entering the campus.
Providing support to all in-coming guests with use of our check in Accushield platform.
Coordinate with on-campus shuttle driver to assist residents with offsite appointment transportation.
Coordinate staff and security responses to our wonder guard system.
Maintain switchboard/front desk filing system.
Correspond to both visitation email and phone requests as needed.
Ability to respond efficiently and accurately.
Coordinate delivery of flowers and packages to the Home.
Assist in sorting resident mail and processing out-going registered and certified mail.
Maintain and monitor calendars for the front desk.
Coordinating and managing communication between guests and appropriate staff and follow-up to ensure customer concerns are resolved.
Promoting/educated on all amenities, conveniences, and programs offered.
Perform other duties as assigned.
Some administrative duties such as copying, printing, etc.
Check the general voicemail at the opening and closing of your shifts and forward messages to the correct recipient.