Receptionist (22677)

Cantex Continuing Care Network•Round Rock, TX

6d•Onsite

About The Position

TheraCare Home Health is seeking a professional and customer-focused Multi-Branch Receptionist to support daily operations across multiple home health locations. In this role, you will serve as the first point of contact for patients, referral sources, vendors, and staff while managing high-volume inbound calls and ensuring accurate call routing. The ideal candidate is organized, detail-oriented, and able to provide exceptional customer service in a fast-paced healthcare environment while supporting smooth communication across multiple branches.

Requirements

High school diploma or equivalent required
Strong verbal communication and professional phone etiquette
Ability to manage high-volume inbound calls and multiple phone lines efficiently
Strong organizational skills with attention to detail and accuracy
Proficiency with basic computer systems, Microsoft Office, and phone software
Ability to multitask and prioritize responsibilities in a fast-paced environment
Ability to read, write, and communicate effectively in English

Nice To Haves

Previous experience in a receptionist, call center, customer service, or healthcare support role preferred
Experience in home health, healthcare, or multi-site medical office environments preferred
Familiarity with healthcare terminology preferred

Responsibilities

Answer and manage high-volume inbound phone calls for multiple home health branch locations
Identify the correct branch location and route calls to the appropriate department or team member
Transfer calls accurately to clinical, scheduling, intake, billing, administrative, or operational staff
Take detailed and accurate phone messages and ensure timely delivery and follow-up
Escalate urgent or time-sensitive calls according to established protocols
Provide professional, courteous, and compassionate communication to patients, caregivers, referral sources, and vendors
Maintain a positive and professional representation of the organization across all branch locations
Handle difficult or emotional calls with professionalism and empathy
Follow standardized call handling and routing procedures to support operational consistency
Maintain awareness of staff schedules, department contacts, and branch coverage needs
Document call notes, messages, and communications accurately when required
Support office operations and general administrative tasks as assigned
Promote efficient communication and workflow between branches and departments