Receptionist

CenterWell • Pembroke Pines, FL

21h • Onsite

About The Position

The Receptionist performs basic administrative, clerical, operational, customer support and computational tasks while greeting patients in a friendly manner. This role reports to the Center Administrator. The Receptionist operates a switchboard or multi-line phone and maintains call logs. They will take and distribute accurate messages, greet visitors and determine the nature of their visit. Responsibilities also include issuing visitor passes and maintaining visitor logs, alerting the appropriate party of visitor arrival, or directing visitors to the appropriate office, department, or employee. The Receptionist responds to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, and receiving and sending courier packages. This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program, requiring TB screening if selected.

Requirements

• At least one year of experience in a customer service background (retail, hospitality, legal, insurance or call centers)
• Excellent customer service and multiphone line skills
• Team player
• Ability to multitask
• Detailed and organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Nice To Haves

• At least one year of experience working in a Healthcare setting
• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Responsibilities

• Perform basic administrative, clerical, operational, customer support and computational tasks
• Greet patients in a friendly manner
• Operate a switchboard or multi-line phone and maintain call logs
• Take and distribute accurate messages
• Greet visitors and determine the nature of their visit
• Issue visitor passes and maintain visitor logs
• Alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee
• Respond to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address
• Book meeting rooms
• Type documents
• Organize and distribute mail
• Receive and send courier packages
• Perform other administrative duties as assigned

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed