Receptionist (Waterloo)

EY•Waterloo, ON

10d•Onsite

About The Position

You’ll join our Administrative and Workplace Services (AWS) team helping to support the important business enablement functions that keep our organization running strong. As a driven workplace services professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. As the Receptionist and first point of contact for the firm you are the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customer’s needs to exceed expectations.

Requirements

Committed to contributing to a strong team culture to ensure success.
Develop and maintain relationships to efficiently leverage expertise.
Sound judgement regarding confidential and sensitive matters.
Proven ability to meet multiple and/or unexpected deadlines in a demanding environment.
Aptitude to differentiate when to act independently or team with others.
Exceptional client service experience.
Strong communication skills, including active listening.

Nice To Haves

Reception experience
Professional services firm experience
Post-secondary education

Responsibilities

Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner
Incoming calls: Answer queries and directs calls
Security badges: Maintain and track all visitor and temporary building and/or office security badges
Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival
Reception area: Maintain reception area
Reception Reference Manual: Refer to and update reception manual as needed
Managing a high quality, client-focused Executive conference room service while providing enhanced hands-on support for state-of-the art meeting spaces
Completing regular housekeeping checks throughout all Executive conference rooms to deliver a consistently seamless meeting room experience to all internal and external users
Ensuring the meeting rooms are managed to the highest of standards, and report all deficiencies to the Facilities & Hospitality Supervisor in a timely manner
Liaising closely with the IT and Audio-Visual teams to provide technical service support as needed (including Wifi assistance, putting away Mics etc)
Being the first point of contact for any room issues, providing a prompt and appropriate response and working to determine a timely resolution
Ensuring meeting spaces have sufficient supplies through collaborating with the catering and facilities teams
Handling on-floor conference room activities, both visually and through the reservation system, and being aware of all details such as meeting start and end times, number of attendees in the room, food and beverage orders, etc. Advise the appropriate staff members of changes in meeting room status, special requests, etc.
Participating in scheduled team meetings, reviewing upcoming events, discussing relevant logistical matters and identifying any potential executional challenges
Assistance to colleagues: Assist Executive Assistants with administrative support tasks as time allows
Overtime required as needed

Benefits

A competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.
Our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future.
A discretionary bonus program.
A comprehensive medical, prescription drug and dental coverage plan.
A defined contribution pension plan.
A great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year.
Statutory holidays and paid personal days (based on province of residence).
A range of exciting programs and benefits designed to support your physical, financial and social well-being.
Support and coaching from some of the most engaging colleagues in the industry.
Learning opportunities to develop new skills and progress your career.
The freedom and flexibility to handle your role in a way that’s right for you.