Sales Associate - Waterloo Honda

AutoCanada Inc.•Waterloo, ON

9d•Onsite

About The Position

Waterloo Honda, part of the AutoCanada dealership network, is seeking a Sales Associate. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US, known for its innovation, data-driven approach, and commitment to Team Members, customers, and operational excellence. The Automotive Sales Representative will interact with customers online, over the phone, and in-person to guide them through the vehicle purchase process. This role requires outstanding communication and listening skills to help customers select their perfect vehicle, negotiate terms to ensure payment options meet their lifestyles, budgets, and expectations, all while providing an exceptional experience. The ideal candidate has at least 3 years of customer-facing experience, a “hunter” mentality with the ability to stay self-focused, and an impressive track record of building relationships to retain customers.

Requirements

Automotive sales experience is required for this role
Must be 18 years of age or older to meet insurance requirements for operating a motor vehicle
Must be legally authorized to work in Canada for any employer
Valid Drivers license and acceptable driving record
Must submit to and adequately pass a pre-employment background and MVR screen prior to employment
Open availability to work days, evenings, weekends, and some holidays knowing that employees are required to stay until the customer’s purchase is complete and their satisfaction ensured
High school diploma or equivalent required
3+ years of experience in a customer-facing role required
Ability to meet the physical demands of the position, which includes: standing, sitting, walking, bending, crouching, reaching, lifting, etc.
Excellent verbal and written communication skills with the ability to construct emails and messages in a professional and inviting manner
Has the competitive spirit, drive, outgoing personality, consistency, and resilience to meet monthly sales objectives while following a daily work plan
Valid OMVIC Certification

Nice To Haves

Bachelor’s degree preferred
Experience in retail, sales, marketing, and customer service being preferred

Responsibilities

Greet and assist customers entering the showroom floor, presenting a professional environment that supports automotive sales while ensuring customer satisfaction
Answer questions about new cars, used cars, vehicle performance, applications processes and financing for the clientele acting as a ‘subject matter expert’
Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their vehicle selection and finalizing their payment terms
Maintain an up-to-date customer database to drive current and future automotive sales for the dealership
Present used and new cars through test drives, demonstrations, and dealership walk-throughs
Leverage negotiation skills without compromising customer satisfaction to carry out the sales process following dealership standards and policies
Send emails and make calls to prospective buyers in an effort to ensure that your daily calendar has the necessary amount of customer appointments to guarantee that productivity goals are being met
Follow up with previously sold clients to earn repeat and referral business while maintaining the highest customer satisfaction standards possible, striving for perfection with each transaction
Stay current on required dealer group and manufacturer training
Other duties as assigned by store leadership