Receptionist

Southern Indiana Community Healthcare•Paoli, IN

8d•$14 - $18

About The Position

Southern Indiana Community Health Care is hiring a part-time Receptionist for up to 24 hours per week. The schedule is Monday through Friday between 8 a.m. and 6 p.m. The Receptionist greets, instructs, directs, and schedules patients and visitors and serves as a liaison between patients and medical support staff. The position is based in the reception area and involves frequent contact with patients, including people who are sick. Interactions are constant and may be interruptive, and the work may be stressful at times. The role includes checking in patients, verifying insurance eligibility, updating database information, managing appointments and calls, handling correspondence and medical records, and maintaining an orderly work area and lobby. Additional duties may include processing documents and records, contacting insurers or medical offices for authorizations, ordering patient-assisted medications, training new employees, supporting grant reporting, and troubleshooting office equipment.

Requirements

Knowledge of business office procedures.
Knowledge of grammar, spelling, and punctuation sufficient to type patient information.
Ability to operate a computer and other office equipment.
Ability to greet patients and answer the telephone in a pleasant and helpful manner.
Ability to speak clearly and concisely.
Ability to read, understand, and follow oral and written instructions.
Ability to sort and file materials correctly using alphabetic or numeric systems.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Manual dexterity sufficient to operate a keyboard, type at 60 words per minute, and operate office equipment as necessary.
Normal visual acuity and hearing.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Check in patients, verify insurance eligibility, update database information, and assist patients with ambulatory difficulties.
Maintain the appointment book and follow office scheduling policies.
Answer and screen telephone calls, take messages, and provide information.
Type correspondence and sort mail and medical records as directed.
Screen visitors and respond to routine requests for information.
Keep the work area and lobby neat and orderly.
Attend meetings as required and participate on committees as requested.
Maintain patient confidentiality.
Perform related work as required.
Verify and enter qualifying CHAP into the PM system and file it at the designated location.
Report safety, privacy, or general patient concerns to administration or the privacy/security officer.
Order patient-assisted medications.
Sort incoming clinic faxes and deliver or distribute them as needed.
Scan documents and send them to the correct recipients.
Complete and submit Releases of Records.
Contact insurance companies or doctor offices to obtain authorization for patient visits or services.
Train new employees as needed.
Work with the collaboration team to gather information for grants and submit required reports or data.
Troubleshoot office equipment when possible.
Enter patient reminder or appointment recalls, and/or print reports as instructed.