Receptionist

Adler University•Chicago, IL

2d•$44,000 - $50,000•Onsite

About The Position

The Receptionist is the first point of contact for Adler University’s Chicago campus. Under the general guidance of the Manager, Facilities & Events, this role greets students, alumni, faculty, staff, and visitors; manages the phone system and visitor registration and check-in; directs guests to appropriate services; and provides excellent customer service. The Receptionist applies industry knowledge and best practices in support of the Facilities department and the institution’s mission and vision, and supports culture development and management efforts. The role also provides administrative and operational support to the Facilities department, including campus mail services, office inventory and supplies, routine correspondence, invoice processing and budget tracking, maintenance requests, parking validation, key issuance, and event and meeting support. The position requires regular communication with campus constituents and coordination with vendors, Campus Security, and the Facilities & Events Manager. The work is generally performed in a clean and healthy environment. Usual physical demands include some lifting, carrying, pushing, and/or pulling and significant fine finger dexterity. The job generally involves 70% sitting, 15% walking, and 15% standing. The listed salary range is $44,000–$50,000.

Requirements

At least one year of reception, front desk, or guest service experience.
Highly organized, with strong attention to detail and time-management skills.
Ability to respond sensitively to differing needs and abilities, with patience and a positive, customer-friendly attitude.
Excellent problem-solving, communication, and interpersonal skills.
Commitment to diversity and building an inclusive community.
Strong clerical and organizational skills, phone etiquette, and customer service skills.
Strong critical-thinking and problem-solving skills.
Technological proficiency with Microsoft applications, including Windows, Outlook, Word, and Office.
Strong written, oral, and listening communication skills.
Experience using a printer, scanner, copier, and telephone.
Emotional intelligence, empathy, and professional maturity.
Ability to identify opportunities for improvement and make recommendations based on observations.
Alignment with Adler’s social-interest mission and vision.
Ability to proactively identify barriers to objectives and seek support to address them.
Strong collaboration and research abilities.

Nice To Haves

Bachelor’s degree preferred.
Experience using Microsoft Suite (Office, Excel, PowerPoint, and Outlook) and telephone systems is a plus.

Responsibilities

Greet students, alumni, faculty, staff, and visitors at the front desk and provide customer service.
Manage in-person, email, and telephone communications, using knowledge of University and department resources to direct people to appropriate services.
Manage the phone system and visitor registration and check-in process.
Perform administrative tasks, including managing inventory and ordering office supplies, coffee, and vending items, and coordinating document destruction and other office operations.
Manage campus mail services, including sorting and distributing mail, updating mailboxes, and shipping and receiving packages.
Assist the Facilities & Events Manager with payment and invoice processing and budget tracking.
Prepare routine documents and correspondence, including phone lists, letters, and email messages for students, faculty, staff, and alumni.
Support the Facilities department with general maintenance requests, including submitting work tickets for lockouts, temperature calls, lights-out issues, and key requests.
Manage the relationship with the external vendor for the parking validation program.
Maintain an up-to-date understanding of campus policies and procedures concerning campus hours and operations, security processes, after-hours guests, and holiday schedules.
Support personnel and Campus Security by issuing keys for locker rooms.
Provide event and meeting support by communicating daily schedules of events and guests, printing guest badges, announcing visitors, checking in attendees, and coordinating information with Security and the Facilities & Events Manager.
Complete other duties and projects as assigned or needed.