Receptionist

Cooper University Hospital • Cape May Court House, NJ

5d

About The Position

The Receptionist provides customer service and administrative support in a medical setting. The role involves arranging appointments for care, verifying insurance eligibility and requirements before services are delivered, explaining financial requirements and authorization processes to patients or responsible parties, and accurately processing requests and documentation within a time-sensitive environment. The receptionist handles inquiries and calls from patients, physicians, clients, and staff, directing calls appropriately and responding with professionalism and compassion, including in stressful situations.

Requirements

• Knowledge of medical insurance terminology.
• Computer skills for scheduling and familiarity with general office procedures and equipment.
• Extensive knowledge of medical/radiology terminology.
• Positive, upbeat disposition and ability to multitask in a fast-paced environment.
• Proficiency in Word, Excel, and EMR; good organizational skills.
• High school diploma or equivalent.

Nice To Haves

• Medical office, authorization, or insurance experience; preferred minimum of 3 years.

Responsibilities

• Arrange appointments for care.
• Verify insurance eligibility and ensure insurance requirements are met before services are delivered.
• Explain financial requirements to patients or responsible parties, including authorization processes and deductibles.
• Accurately process requests and document appropriate information in a time-sensitive environment.
• Answer calls and inquiries from patients, physicians, clients, and staff; direct calls appropriately.
• Work with irate callers and patients to identify concerns and prevent, calm, or defuse difficult situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED