Receptionist/Secretary

South Shore Health•Weymouth, MA

8d•Onsite

About The Position

Greet patients and visitors and determines nature of the visit; direct all people to the appropriate location and services; including escorting patients to treatment areas. South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in Southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.

Requirements

Minimum Education - Preferred High school or equivalent
Minimum Work Experience 2 years working experience.
Ability to interact effectively and in a supportive manner with persons of all backgrounds
Excellent telephone skills and etiquette
Ability to work well under pressure
Ability to work accurately and efficiently
Must have computer knowledge

Responsibilities

Greet patients and visitors and determines nature of the visit; direct all people to the appropriate location and services; including escorting patients to treatment areas.
Greets and acknowledges all patients and visitors, both in office and on telephone, with professionalism and directs to appropriate services
Is a positive role model to other staff, encouraging others to interact with customers, engage in conversation and express genuine interest
Follows through on messages to be sure to keep entire team informed of issues as needed.
Monitors patient flow throughout the day and informs staff as needed regarding priority orders
Fosters a pleasant and professional office environment in keeping with Culture of Service Excellence standards
Answers telephone by the third ring, using department accepted greeting and in a professional tone in accordance with the hospital’s telephone etiquette standards
Checks phone messages each hour and responds to call within same business day
Obtain new patient information for all new patients – ensure patients fill out all appropriate relevant new patient information. Review for completeness and request any missing information. Verify information as necessary, including insurance status, current insurance information and insurance card. Scan front and back of insurance card and collect co-payment. Make sure primary physician is current and up-to-date and request any referral when necessary or sign a waiver.
Assemble new patient record/chart according to established procedure. At the end of the day, call each no-show patient, noting this on the patient’s chart.
Review demographics, change if necessary
Collect pharmacy information/enter correctly into PM and EMR systems
If new patient, have patient complete history and physical form, HIPAA form, and patient info form
Document copay in Epic, balance at end of session.
Check mass health eligibility upon patient arrival
Have patient complete symptom score sheet if MD requires it
Put any attached paperwork in MD rack
Check faxed reports periodically throughout the day and file appropriately
Turn monies into billing department
Call patients to reschedule and/or cancel appointments.
Perform opening/late night duties
Prepare front desk for the day, including printing patient lists, collate medication lists and symptom score list with master list.
Check in and out patients as needed.
Schedule diagnostic testing including but not limited to x-rays, ultrasounds, CT Scans, MRI’s
Obtain precertification for procedures when required
Under physician supervision, call in prescriptions to pharmacy and complete necessary documentation in patient medical record
Under physician supervision, call patients with test results
Schedule patient for next appointment
Explain to patients requirements for upcoming test/procedure.
Collect additional clinical data as requested by MD
Works independently to complete daily assignments by the end of the shift and long term assignments by deadline established
Works independently and keeps supervisor informed of tasks that have been assigned
Seeks out co-workers to assist with their assignments when time allows
Works independently with infrequent need for supervision
Embraces technological solutions to work processes and practices
Presents and initiates new processes and practices to improve department performance
Offers suggestions for changes to improve department work processes and practices
Acts as a mentor for other staff with technological applications
Participates in activities for job skills development and to develop the SS Urology office.
Continuously sets new goals for self during the year.
Consistently demonstrates career/skill development by attending in-services to promote or develop SS Urology.
Continuously participates in committees or participates in in-services to promote or develop SS Urology.
Demonstrates willingness to identify and/or assume activities relative to the developmental needs of the department
Works independently and keeps supervisor informed of tasks that have been taken
Continuously offers to flex schedule to accommodate patient/departmental needs
Recognizes or seeks out tasks that need to be addressed, that have not been assigned to them
Assists in the maintenance of the department’s overall physical environment and infection control including cleaning equipment, temperature monitoring, area inspections
Acts as a mentor for new staff members
Anticipates environmental needs of the department and addresses proactively and keeps management informed of situation
Alerts management of concerns with the department and follows through with suggested actions independently - responds to the needs of the department
Completes and records cleaning and temperature checks per checklist
Is receptive and willing to attend to tasks when asked