Receptionist/Scheduler (Indiana Ambulatory Surgical Associates) - Full Time

Indiana Regional Medical Center•Indiana, PA

19h•Onsite

About The Position

This position requires frequent standing or sitting for prolonged periods of time. It requires eye-hand coordination and manual dexterity necessary for the operation of basic office equipment such as a computer terminal and telephone. The role requires the ability to work quickly under high stress with patients who may be irritable or confused. The work can be stressful at times, with constant and interruptive interaction with others. Contact involves dealing with sick people.

Requirements

High School graduate or GED equivalent.
Completed Medical Receptionist classes or a Medical Secretary/Receptionist Certificate program or have one year experience as a Medical Receptionist.
Knowledge and ability in medical business office procedures.
Knowledge of computer keyboard and the operation of the computer terminal and associated printer.
Strong interpersonal skills.
Ability to communicate effectively with coworkers.
Ability to work effectively as a team member within the surgery center.
Frequent standing or sitting for prolonged periods of time.
Eye-hand coordination and manual dexterity necessary for the operation of basic office equipment such as computer terminal and telephone.
Ability to work quickly under high stress with patients who are irritable or confused.
Ability to maintain confidentiality of patient information.

Responsibilities

Greets and admits patients in a prompt, pleasant and helpful manner.
Verifies and updates necessary information to ensure proper billing information.
Reviews patient insurance and scheduled procedure to provide an estimate of co-pay, deductible and co-insurance to the patient prior to date-of-service.
Answers telephone, screens calls, takes messages and provides information.
Answers questions regarding patient surgical appointments and testing.
Schedules patients using CERNER or from faxed scheduling form from surgeon’s office. Accurately entering all information into computer system in a timely manner to ensure appropriate surgery and billing information.
Assembles patient’s charts with Pre-registration form along with doctor’s office forms and then placing into bin for scheduled day of procedure.
Pulls old medical records for any return patients.
Works closely with Nursing Director regarding surgery schedule. Confirms schedule with doctor’s office for the next day of surgery. Notifies Nursing Director of any surgery schedule changes such as cancellations, add on surgeries or any special requests. Prints all appropriate schedules for day of surgery.
Places all preoperative reports, H&P’s or any other documents received from doctor’s office in patient’s folders.
Registers and admits patients for surgery. Prints wrist band, consents, financial agreement and advanced directives form, has patient sign and places in chart.
Collects and posts patient payment on the day of surgery.
Maintains work area and waiting room in neat and orderly manner.
Follows HIPAA Privacy and Security Regulations by Maintaining confidentiality of patient information.
Attends meetings as required and participates in committees as requested.
Performs related work as required, and other duties as assigned.
Assists in the orientation of new staff members.
Communicates questions or concerns for prompt resolution.
Screens visitors, i.e. pharmaceutical representatives and salesmen, responds to routine requests for information or service and directs visitors to appropriate medical staff.
Assumes responsibility for own actions and behaviors.
Completes assigned responsibilities in an appropriate time frame.
Demonstrates professionalism in appearance and actions.
Maintains knowledge of and complies with policies and procedures.
Maintains and orders needed office supplies and surgery forms.
Recognizes and demonstrates cost effective measures in utilization of supplies and equipment.
Relays information regarding medical gas alarms and all code alarms.
Calls for appropriate repairman when requested by administration.