Receptionist & Operations Assistant

Bomb Party•Montgomery, AL

45d•Onsite

About The Position

At Bomb Party®, we believe in sparkle, surprises, and sisterhood. Founded by two sisters with a big dream and a live stream, we've grown into a multi-million-dollar social selling sensation, and we’re just getting started. Our one-of-a-kind reveal experience, trend-setting jewelry, and vibrant rep community have made us one of the fastest-growing brands in the industry. We are actively seeking reliable, hardworking, and motivated individuals to join our team. The Receptionist and Operations Assistant provides administrative and operational support to the Customer Service team while serving as the primary front-desk contact for visitors, vendors, and callers. This role processes replacement requests and shipping-related issues, maintains accurate records, monitors assigned work queues, and performs routine clerical and receptionist duties. The ideal candidate is professional, organized, detail-oriented, and committed to providing responsive support to customers, representatives, and internal team members.

Requirements

Provide courteous, professional service to visitors, callers, customers, representatives, and internal team members.
Processes replacement and shipping-related requests accurately in internal systems.
Demonstrates strong attention to detail in data entry, recordkeeping, and documentation.
Organizes and prioritizes front-desk responsibilities and assigned operational work effectively.
Communicates clearly and professionally with Customer Support, Shipping, vendors, and other departments.
Uses sound judgment when routing inquiries, escalating concerns, and protecting confidential information.
Identifies routine discrepancies, gathers relevant information, and supports timely resolution.
Maintains reliable attendance, punctuality, and consistent front-desk coverage.
Works independently while remaining responsive to team priorities and changing business needs.
Demonstrates basic proficiency with Microsoft Office, email, telephone systems, and shared office equipment.
Maintains a service-focused, solutions -oriented approach in a fast-paced environment.

Responsibilities

Process customer and representative replacement requests and shipping errors accurately and in accordance with company policies and procedures.
Maintain complete and accurate documentation of replacements, shipping errors, customer interactions, and related operational activity.
Monitor assigned queues and follow up on open requests to support timely processing and resolution.
Greet, sign in, and direct visitors and guests; notify the appropriate employee promptly and provide a welcoming, professional first impression.
Answer, screen, and route incoming telephone calls and general inquiries to the appropriate department or team member.
Receive, sort, and distribute incoming mail, packages, and deliveries; coordinate vendor arrivals and destinations with staff.
Provide routine clerical support, including data entry, scanning, filing, document preparation, copying, and scheduling assistance.
Maintain an orderly reception area, visitor records, shared office information, and basic office or front-desk supplies.
Meet productivity, accuracy, service, and turnaround-time expectations and assist with other Customer Support or office-operational tasks as assigned.