Law Firm - Reception/Hospitality

IST Management Services•O'Fallon, IL

6d•Onsite

About The Position

We are seeking a Receptionist/Hospitality specialist to join our team at IST Management Services! Ideal candidates will have relevant receptionist experience, customer service and a desire to grow their professional career in business services. We are committed to both excellence for our clients and upward mobility for our employees. IST Management is a business process outsourcing and e-Discovery company. We have over 1,800 employees and have been in business for over 25 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense and have joined them in their “Hiring Our Heroes” mission which seeks to hire 100,000 active and former service members in 2020.

Requirements

Ideal candidates will have relevant receptionist experience, customer service and a desire to grow their professional career in business services.
High school diploma or equivalent (GED) is required
Proficient knowledge of Microsoft Office and computer and Internet savvy
Must have attention to detail and critically think through and resolve problems
Must have customer service skills, and be able to maintain a consistent, high level of service
Reliable transportation to and from work
Willingness to cross-train for other job functions

Responsibilities

Provide coverage for the front desk, and support the hospitality team coordinating firm events both internal and for clients.
Serve as the first point of contact for the office and check in all guests
Assist with the coordination of the conference center. Scheduling meetings, setting up the rooms, coordinating with vendors
Flexible schedule to assist with evening events that occur once or twice a month.
Maintain a professional appearance and provide a positive company image (exceptional interpersonal and phone skills are a must)
Provide administrative support, as needed
Proficient in the use of Microsoft Word, Excel and Outlook
Must be prompt, responsible, reliable and maintain confidentiality