Receptionist/Front Desk

St. Paul•Leesburg, FL

23d•Onsite

About The Position

The Receptionist serves as the first point of contact for the parish by greeting, welcoming, and directing visitors, answering telephone inquiries, and providing routine administrative support. This position supports daily front office operations and ensures a professional and welcoming environment for parishioners, visitors, and staff. The Diocese of Orlando four core values lay the foundation for the work performed by employees: Authenticity, Respect, Courage, and Commitment.

Requirements

Requires an appreciation and respect for the Catholic Church and its teachings. Church employees must conduct themselves in a manner that is consistent with and supportive of the mission and purpose of the Church. Their public behavior must not violate the faith, morals or laws of the Church or the policies of the diocese.
High school diploma or equivalent required.
Excellent telephone skills with the ability to communicate clearly, professionally, and courteously.
Ability to remain calm and effective in a fast-paced or stressful front office environment.
Strong interpersonal skills with a customer-service orientation.
Basic organizational skills with attention to detail.
Ability to perform routine clerical tasks accurately.
Ability to read and interpret basic correspondence.
Ability to follow established procedures and work under direction.
Ability to maintain confidentiality and handle sensitive information with discretion.
Tasks require the ability to exert light physical effort in sedentary to light work, which may involve lifting, carrying, pushing, and/or pulling objects and materials of light weight (up to 10 pounds).
Tasks may involve extended periods of time at a desk or workstation.
The position requires the ability to sit and stand for extended periods, as well as greet and assist visitors.
Must be able to use standard office equipment, with or without reasonable accommodation, and communicate effectively in both verbal and written form.

Nice To Haves

One (1) or more years of experience in a receptionist, customer service, or office support role preferred.
Basic proficiency in Microsoft Office applications, including Word and Outlook, preferred.
Basic proficiency in Microsoft Office applications, including Word and Outlook; experience with office equipment and systems preferred.
Bilingual English/Spanish is recommended.

Responsibilities

Answers and directs telephone calls and greets visitors in a courteous and professional manner.
Responds to general inquiries and directs questions to appropriate staff or departments.
Receives, opens, and distributes incoming mail and prepares outgoing mail for delivery.
Maintains front office organization, including supplies and basic office equipment.
Coordinates meeting room scheduling and assists with basic meeting setup as needed.
Maintains records, files, and basic office documentation.
Communicates messages and information to appropriate personnel in a timely manner.
Maintains confidentiality of sensitive information.
Supports general office operations and assists with routine administrative tasks as assigned.
Performs all other duties as assigned.