Front Desk Receptionist
About The Position
Valley Cities has recently been selected to lead efforts in Washington State to become a Certified Community Behavioral Health Clinic (CCBHC), reflecting compliance with stringent national standards in behavioral health care. This status enables broader service availability, improved integration of mental health and substance use treatment, enhanced crisis intervention capabilities, and ensures services are accessible to all, regardless of financial circumstances. We are excited about the future ahead! We’re looking for people who want to make a real difference in behavioral health while growing alongside a mission‑driven team. Employees joining Valley Cities at this time will become part of an impactful organization dedicated to advancing community behavioral health, that is grounded in compassion, equity and community impact. Join us to make significant contributions during pivotal moments in the lives of others! supportive and inclusive work environment. Join us in making a difference every day!
Requirements
- High school graduate or equivalent
- Education skills include fundamental skills such as discriminative thinking and analytical reasoning
- Two years of relevant experience
- Proficient in Microsoft Word
- Flexibility about work hours, evening hours and travel to other sites.
- Pass required background checks.
- Ability to work independently.
Responsibilities
- Provide administrative support, including correspondence, program forms and related documents for directors, managers and clinical staff.
- Schedule client appointments ensuring efficient use of provider time and the appropriate care for clients according to VCC procedures.
- Schedule follow-up appointments for clients, confirm client appointments, arrange for interpreters and answer and screens backline telephone calls, takes messages and directs to appropriate staff.
- Creates and maintains staff schedules, client schedules, and room schedules in two electronic health records, Healthpoint and VCC.
- Check-in all clients by entering client data into computer system.
- Ensure accuracy of all data including income, address, and insurance verification.
- Collecting and recording client payments, scanning, photocopies, and coupons for services provided.
- Develop and maintain productive, positive working relationships with clinical and administrative colleagues.
Benefits
- Medical, Dental, & Vision coverage available for employees and eligible family members and dependents
- Health Savings Account, $2,000 contribution annually, prorated monthly.
- Agency sponsored retirement plan, up to 6% employer contributions, and pre-tax/Roth available
- Access to Employee Assistance Program (EAP) resources
- Comprehensive paid time off, paid holidays, and extended sick leave options
- Access to Student Loan Forgiveness Programs
- Annual longevity bonuses
- Recognition programs and incentives
- Access to training, supervision, and consultation for professional certification and licensure
- Clinical supervision provided toward licensure, if applicable
- Paid training days and yearly training fund
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
