Receptionist/Front Desk Clerk

Coalinga Regional Medical Center•Coalinga, CA

12d•Onsite

About The Position

This job description is a record of the essential functions of the listed job. The job description provides the employee, CEO, Human Resources, applicants, and other agencies with a clear understanding of the job, where it fits into the organization, and the skill and work requirements in relation to other jobs. Jobs are always changing to some degree and the existence of the approved job description is not intended to limit normal change and growth. The facility will make reasonable accommodations to otherwise qualified individuals who are capable of performing the essential functions of the job with or without reasonable accommodation. The position does not involve direct patient care for a population of patients ages 18 and older. Age specific experience and/or special training and/or expertise are not required to serve this population. The Receptionist/Front Desk Clerk will attend to visitors and deals with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers. The Receptionist/Front Desk Clerk will review time and attendance inquiries and discrepancies. He/she will be responsible for light administrative clerical duties.

Requirements

High school graduate or equivalent, and one (1) year customer service experience preferred Healthcare setting.
Must possess skill in good oral, written and interpersonal communication, grammar and spelling
Demonstrates ability to consistently achieve a high level of accuracy and attention to detail
Demonstrates perseverance, concentration, resourcefulness and good reasoning ability
Demonstrates ability to cope with interruptions, remember pertinent guidelines, policies and procedures
Ability to organize and prioritize work
Ability to work as a team member
Some knowledge of office computer software packages, including spreadsheets and word processing
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Responsibilities

Answer telephone, screen and direct calls.
Take and relay messages.
Provide information to callers
Deal with queries from the public and customers
Review time and attendance sheets and attend to inquiries/discrepancies.
Maintain confidentiality
Maintain a professional appearance and a positive attitude at all times
Verify insurance eligibility
Update patient demographics
Ensure knowledge of staff movements in and out of organization
Monitor visitor access and maintain security awareness
Provide general administrative and clerical support
Prepare correspondence and documents
Receive and sort mail and deliveries
Schedule appointments
Maintain appointment diary either manually or electronically
Monitor and maintain office equipment
Control inventory relevant to reception area
Tidy and maintain the reception area.
Monitor and maintain office equipment.
Coordinate meetings, schedule appointments, and provide general clerical support.
Meet and greet visitors and direct persons to correct destination.
Ensure knowledge of the staff movements in and out of organization.
Operate telephone system to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering the facility, determine nature and purpose of visit, and direct or escort them to specific destinations
Maintain security by following procedures and controlling access (monitor building, issue visitor badges)
Maintain and order office supplies