Receptionist- Endocrinology

Artesia General Hospital•Artesia, NM

4d•$15 - $19•Onsite

About The Position

This position is responsible for greeting patients, visitors, and co-workers in a prompt, courteous, and helpful manner. The role involves maintaining the appointment scheduler, registering patients accurately, collecting payments, and handling insurance-related tasks such as pre-certification, referrals, and prior authorizations for tests and medications. The receptionist also answers phones, relays messages, performs end-of-day reconciliation, and handles basic clerical duties. The role requires knowledge of office equipment, multi-line telephones, basic math, and computer skills. Additionally, the position requires demonstrating age-specific patient needs knowledge, maintaining confidentiality, and cooperating with risk management, quality management, and safety activities. The work environment involves daily patient contact, with potential exposure to blood or other body fluids.

Requirements

High school diploma or equivalent.
Customer service experience.
Computer skills.
Knowledge of office equipment.
Ability to handle multi-line telephones.
Basic math skills.
Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.
Treats all information and data within the scope of the position with appropriate confidentiality and security.
Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

Nice To Haves

Experience in a healthcare setting.

Responsibilities

Greet patients, visitors, and co-workers in a prompt, courteous, and helpful manner.
Maintain appointment scheduler and follow office scheduling policy.
Register patients in a complete and accurate manner to conform to all regulatory requirements.
Collect monies at time of service.
Review provider medical records to gather information for approvals from various insurance plans.
Handle pre-certification and referrals.
Handle all prior authorizations on tests as well as medications.
Follow up on prior authorizations; ensure that they are completed prior to scheduled date.
Answer the phones.
Relay messages to and from the providers to the patients.
Ensure the end of day reconciliation is complete each night before close.
Perform basic clerical duties as required.