Receptionist - Endocrinology - Moline

Trinity Health•Moline, IL

About The Position

The Clinic Receptionist greets and welcomes patients and visitors to the clinic with strong interpersonal skills and a professional demeanor. The role manages front desk responsibilities and patient flow, schedules appointments, handles phone calls, verifies insurance eligibility, enters demographics and insurance details into the Electronic Health Record and other systems, and determines and collects payments due at the time of service or past-due balances. The position is full time, 36 hours per week, on the day shift.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English, and communicate effectively with patients, visitors, and colleagues.
Ability to maintain a high degree of confidentiality when handling patient information.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others to promote Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values through workplace behaviors, practices, and decisions.
Check patients in and complete the steps needed to support an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect copayments and deductible amounts.
Copy and scan patient-access documents, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Maintain patient flow and enter demographic, insurance, and other relevant information into the Electronic Health Record and other systems.
Determine and collect time-of-service payments and past-due balances at the time of appointment.