Receptionist - Moline - Full Time

Trinity Health•Moline, IL

About The Position

The Clinic Receptionist greets and welcomes patients and visitors to the clinic with strong interpersonal skills and a professional demeanor. The role manages front desk responsibilities, including maintaining patient flow, scheduling appointments, handling phone calls, validating insurance eligibility, entering demographics and insurance details into the Electronic Health Record and other systems, and determining and collecting time-of-service payments or past-due balances at appointments. This is a full-time position requiring 40 hours per week on the day shift.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Ability to maintain a high degree of confidentiality when handling patient information.
Honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values through behaviors, practices, and decisions.
Check in patients and complete the steps needed to ensure an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect time-of-service copayments and deductible amounts.
Copy or scan patient-access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.