Receptionist - Moline - Full Time

Trinity Health•Moline, IL

About The Position

The Clinic Receptionist greets and welcomes patients and visitors to the clinic with strong interpersonal skills and a professional demeanor. The role manages front desk responsibilities and patient flow, schedules appointments, handles phone calls, validates insurance eligibility, and enters demographics, insurance, and other pertinent information into the Electronic Health Record and other systems. The receptionist determines and collects time-of-service payments and past-due balances at appointments. This is a full-time position, 40 hours per week, on the day shift. The receptionist supports Trinity Health’s Mission, Vision, and Values through their behaviors, practices, and decisions, and maintains confidentiality when handling patient information.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Ability to maintain a high degree of confidentiality when handling patient information.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others to promote Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Greet and welcome patients and visitors to the clinic.
Manage front desk responsibilities and maintain patient flow.
Check patients in and complete the steps needed for an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and validate insurance eligibility.
Enter demographics, insurance, and other pertinent information into the Electronic Health Record and other systems.
Determine and collect time-of-service payments, copays, deductible amounts, and past-due balances.
Copy and scan patient-access-related documents, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.