Receptionist - Endocrinology - Maplecrest Plaza

Trinity Health

10d

About The Position

The Clinic Receptionist greets and welcomes patients and visitors, maintaining a professional demeanor and strong interpersonal skills. The role manages front desk responsibilities to support patient flow, schedule appointments, handle phone calls, validate insurance eligibility, and enter demographics, insurance, and other relevant information into the Electronic Health Record and other systems. The Receptionist also determines and collects time-of-service payments and past-due balances at appointments. This is a full-time, day-shift position scheduled for 36 hours per week.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Maintain a high degree of confidentiality when handling patient information.
Demonstrate honesty, integrity, and caring, and the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Greet and welcome patients and visitors professionally.
Maintain patient flow and manage front desk responsibilities.
Check patients in and complete the steps needed for an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and validate insurance eligibility.
Collect time-of-service copayments and deductible amounts, as well as applicable past-due balances.
Enter patient demographics, insurance, and other pertinent information into the Electronic Health Record and other systems.
Copy and scan patient access documents, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Demonstrate Trinity Health’s Mission, Vision, and Values in workplace behaviors, practices, and decisions.