Receptionist - Customer Care

Choctaw Nation of Oklahoma•Durant, OK

3d•Onsite

About The Position

Welcome and direct guests with the goal of improving guest satisfaction. This position will be located in the Headquarters Call Center Monday-Friday, 8:30am-5:00pm. Start rate: $18.42/hour.

Requirements

High School Diploma or GED
Maintain knowledge of current service offerings, promotions, events, historical sites, and structures of Choctaw Nation facilities.
Maintain full knowledge, understanding, and adherence to company and department policies, and sequences of service.
Good telephone and verbal communication skills
Experience with Microsoft Office
Guest-focused, organized, handles pressure and is informative
Three months of directly related training and/or experience

Responsibilities

Serve visitors by greeting, welcoming, and directing them appropriately while ensuring front lobby is presentable for guests and that the reception area is organized while complying with office procedures, rules, and regulations.
Notify relevant associates when visitors arrive.
Correspond with Security on any issue that may arise from guest entering the premises or incoming calls. This would include working side by side with following the procedures of monitoring and issuing badges.
Answer visitors’ questions, calls, and emails while providing them with the relevant information on departments, locations, and monthly events.
Maintain visitors, associates, and department directories and incoming signature logs.
Assist associates in scheduling meeting rooms.
Maintain a record of office supplies, inventory, and expenses for the department.
Direct deliveries and ensure all mail and packages are directed to the appropriate place.
Fill in for other areas as needed, such as answering their calls or taking messages.
Handling customer complaints and other duties as assigned.
You will welcome guests by greeting them at the front desk, announcing visitors and directs them to proper location.
Answer all calls, both internal and external, into the primary facility and main phone lines while meeting all departmental service standards.
Create an inviting atmosphere for each guest and caller to the campus.
Log all special requests and alerts to the appropriate department to ensure the guest’s expectations are exceeded.
You will explain available services and make referrals.
Create a good relationship with each guest that is encountered to give a good, valuable impression of the Choctaw Nation.
Maintain accurate data for reporting.
Direct overflow calls from other in-house call centers.
Coordinate with other department on scheduling conference rooms.
Perform other related tasks as assigned.