Receptionist - Customer Care

Choctaw Nation of Oklahoma • Durant, OK

4d • Onsite

About The Position

Welcome and direct guests with the goal of improving guest satisfaction. This position will be located in the Headquarters Call Center.

Requirements

• High School Diploma or GED
• Maintain knowledge of current service offerings, promotions, events, historical sites, and structures of Choctaw Nation facilities.
• Maintain full knowledge, understanding, and adherence to company and department policies, and sequences of service.
• Good telephone and verbal communication skills
• Experience with Microsoft Office
• Guest-focused, organized, handles pressure and is informative
• Three months of directly related training and/or experience

Responsibilities

• Serve visitors by greeting, welcoming, and directing them appropriately while ensuring front lobby is presentable for guests and that the reception area is organized while complying with office procedures, rules, and regulations.
• Notify relevant associates when visitors arrive.
• Correspond with Security on any issue that may arise from guest entering the premises or incoming calls. This would include working side by side with following the procedures of monitoring and issuing badges.
• Answer visitors’ questions, calls, and emails while providing them with the relevant information on departments, locations, and monthly events.
• Maintain visitors, associates, and department directories and incoming signature logs.
• Assist associates in scheduling meeting rooms.
• Maintain a record of office supplies, inventory, and expenses for the department.
• Direct deliveries and ensure all mail and packages are directed to the appropriate place.
• Fill in for other areas as needed, such as answering their calls or taking messages.
• Handling customer complaints and other duties as assigned.

Benefits

• Free gym membership
• Free access to employee health clinic
• Free lunch for casino & resort associates
• Earned wages access once per week for hourly Associates
• Pet insurance
• Paid vacation / sick time
• Medical / Dental / Vision
• 401(K) with company match
• College tuition reimbursement
• Short-term disability, long-term disability, and family leave
• Employee assistance program
• Employee prescription program
• CNO Paid Life Insurance
• Teladoc
• On Site Dental Clinics (Jet Dental)
• On Site Mammogram Services
• Free diabetes and hypertension monitoring benefit (Livongo)
• Accolade- Concierge Benefits Program
• Wellness Program that equals savings on health insurance cost (Virgin Pulse)
• Maternity Care Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED