Receptionist | Customer Care Associate

Clarke•St. Charles, IL

12d•Onsite

About The Position

We're looking for a friendly, organized, and polished Receptionist/Customer Care Associate to join us at our corporate office in St. Charles, Illinois. You'll be the first hello for customers and visitors (in person and on the phone), and a go-to helper for keeping day-to-day operations on track. Your primary responsibilities will include receptionist activities and you'll be trained on customer care activities as time allows. If you love making people feel welcome, staying one step ahead, and representing a brand you're proud of, this role is for you. We're a dynamic, customer-loving team, and we take our work seriously (while keeping the vibe friendly and welcoming). If you enjoy being the person who makes things run smoothly-greeting guests, helping customers, and keeping the office humming-you'll fit right in. If you bring great communication skills, a can-do attitude, and you genuinely enjoy helping people, we'd love to meet you.

Requirements

High school diploma or equivalent; additional education/certification in office administration is a plus
Proven experience as a receptionist, customer service representative, or similar role
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Strong organizational and multitasking abilities
Friendly and professional demeanor
Ability to handle sensitive and confidential information with discretion
Customer-focused with a proactive approach to problem-solving

Responsibilities

Greet and welcome visitors and customers
Answer and direct incoming calls to the appropriate departments
Communicate with facilities department to maintain our corporate office
Oversee the cleanliness, organization, and overall appearance of the office and kitchen areas by monitoring supplies, restocking as needed, coordinating cleaning services, and ensuring common areas are welcoming and well-maintained for employees and visitors
Reconcile monthly expenses for the customer care department
Manage mail distribution
Organize meetings, schedule facility tours, room setup, and order lunches
Handle customer inquiries and provide information about products and services
Monitor the customer care email box, route messages to the right teammates, and follow up as needed
Process and track customer orders to ensure timely and accurate delivery
Set up new customers in our systems and help keep customer information accurate and up to date