Customer Care Associate
About The Position
For 45 years, Southland Trailers has been building more than trailers — we’ve been building a company where people come first. Today, we’re one of Canada’s largest trailer manufacturers with roughly 600 team members and a simple operating philosophy: people first, processes second, products third. We believe in hard work, open communication, a positive attitude, continuous improvement, and leading with humility and respect. Using LEAN manufacturing and modern technology, we design and build high-quality trailers while constantly finding better ways to work. At Southland, you’ll find a collaborative, hands-on environment where ideas are welcomed, initiative is valued, and your work makes a real impact. If you’re driven, curious, and want to grow with a company that’s going places — you’ll fit right in. The Mission of This Role: Be the dealer's trusted point of contact — deliver accurate orders, fast answers, and proactive communication so dealers across North America experience Southland as the easiest manufacturer they work with. What Winning Looks Like: We don't do vague job descriptions. Here's the actual scoreboard you'll be measured on — the same one we'll review together every quarter: Dealer relationships: inquiries answered within service levels, issues resolved on time, escalations kept rare. Order accuracy: 98%+ accuracy, minimal corrections or rework. Speed: 95%+ of orders processed within established turnaround times. Team play: internal departments give you positive feedback, and you pick up slack during peak season without being asked. If seeing your targets in a job posting excites you rather than scares you, keep reading.
Requirements
- Takes ownership and handles tasks without needing to be chased.
- Organized under pressure, able to manage multiple priorities, ringing phones, and tight deadlines while keeping details straight.
- Stays calm when a dealer is frustrated and focuses on the fix.
- Adapts to a fast-paced environment where priorities shift.
- Motivated by measured work and clearing performance bars.
- Attention to detail is crucial for the job.
Responsibilities
- Enter, update, and manage dealer orders from receipt through completion in our ERP system.
- Respond to dealer calls and emails — pricing, options, order status, programs — with answers, not runarounds.
- Own dealer issues start to finish: research, resolve, follow up, close the loop.
- Build real product knowledge — trailers, options, pricing, dealer programs — so dealers trust your answers.
- Work shoulder-to-shoulder with production, sales, and shipping to keep the customer experience seamless.
Benefits
- Strong Pay with regular performance reviews
- Real Growth — training, development, and advancement opportunities
- Compressed Workweek
- A Culture That Has Fun — Social Club events like wing nights, hockey games, family events, BBQs, bowling, and more
- Benefits That Matter — comprehensive coverage for you and your family
- RRSP Matching
- Hot Food On Site — fresh breakfast, lunch, and snacks in our in-house cafeterias
- Stable, Growing Company — 45+ years in business and still expanding
- Certified Living Wage Employer
- Named one of HRDC’s Best Places to Work (2024-2026)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
