Customer Care Associate
Danaher•San Jose, CA
•Onsite
About The Position
The Customer Care Associate is responsible for being instrumental in helping the Service and Sales business achieve its growth and profitability goals by working directly with our customers to promote the value of Molecular Devices. You will provide high-quality support for our customers as well as our Service and Sales Organizations. This position reports to the Customer Care Manager and is part of the North America Customer Care team located in San Jose, CA and will be an on-site role.
Requirements
- High School Diploma or GED
- 3+ years of experience in customer service and/or order management
- Proficiency in Microsoft Word, Power BI, Excel
Nice To Haves
- Associate's Degree or Bachelor's Degree
- Oracle Order Management, ServiceMax and Salesforce experience
- Miro for Visual Management
Responsibilities
- Deliver exceptional customer service to internal and external customers by providing timely updates, resolving complex order and service issues, and building strong relationships that enhance customer satisfaction and retention
- Manage end-to-end processing of instrument, consumable, service, depot repair, field service, and calibration orders while ensuring accuracy, regulatory compliance, and adherence to company policies and procedures
- Partner with Sales, Service, Finance, Logistics, and Operations teams to resolve customer issues, streamline workflows, identify process improvements, and support revenue growth through efficient order execution and timely invoicing
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
