Part-Time Receptionist / Customer Care Assistant

Home Carpet One • Chicago, IL

2d • $17 - $19 • Onsite

About The Position

We're seeking a friendly, organized, and customer-focused Part-Time Receptionist / Customer Care Assistant to be the welcoming first point of contact for our customers. This role is perfect for someone who thrives in a people-oriented environment, has exceptional communication skills, and enjoys being part of a collaborative team.

Requirements

• Customer first mindset: Genuine interest in providing exceptional service and creating positive customer experiences, with a strong commitment to doing the right thing
• Communication skills: Excellent verbal and written communication abilities with a friendly, professional demeanor
• Organizational abilities: Strong attention to detail and ability to effectively prioritize multiple tasks in a busy environment
• Problem-solving attitude: Proactive approach to identifying and resolving issues with empathy and efficiency
• Technical aptitude: Comfortable with technology and ability to learn new systems quickly

Nice To Haves

• High school diploma or equivalent (Preferred)

Responsibilities

• Provide exceptional first impressions: Immediately greet every customer that comes through our door, exchange names, and create a welcoming atmosphere for all visitors
• Manage communications: Answer and direct incoming phone calls professionally, respond to inquiries via email and Podium, and ensure all messages are properly relayed to the appropriate team members
• Support the sales process: Oversee the sales rotation system (Up System), posting just-in-time updates to Slack and maintaining the in-showroom customer log.
• Assist with customer intake: Gather essential information from customers about their project type, direct them to the appropriate area, and convey details to relevant sales team members
• Provide measure support: Send text notifications via Podium for upcoming measures, verify addresses, and communicate with customers as needed
• Process payments: Assist customers with payment processing using RFMS and notify appropriate sales team members once payments have been processed
• Maintain reception area: Ensure the reception desk and surrounding area are clean, organized, and stocked with necessary supplies including water, printer paper, pens, and promotional materials
• Perform administrative tasks: Complete data entry, scanning, document organization, and other misc. administrative duties as assigned
• Assist with customer feedback: Support the customer care team by sending review reminders through Podium and helping collect customer feedback

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED