Receptionist - Customer Care Coordinator
Loyalty Automotive•Richmond, VA
•Onsite
About The Position
Loyalty Collision Center West End is looking for a friendly, organized, and customer-focused Receptionist / Customer Care Coordinator to join our team. This position plays a key role in delivering an exceptional customer experience while helping keep our collision center running smoothly and efficiently.
Requirements
- Strong communication and customer service skills.
- Excellent organizational and multitasking abilities.
- Comfortable working in a fast-paced environment.
- Basic computer skills and ability to learn dealership/collision software systems.
- Positive attitude and team-oriented mindset.
Nice To Haves
- Prior receptionist, administrative, customer service, or collision center experience is a plus.
Responsibilities
- Answer incoming phone calls and direct customers appropriately.
- Coordinate scheduling of insurance estimates and customer appointments.
- Communicate with rental car companies to assist customers during the repair process.
- Update rental information and repair status in Enterprise ARMS software.
- Contact customers when their vehicles are complete and ready for pickup.
- Organize repair folders and maintain accurate paperwork.
- Assist the collision center team with administrative and scheduling support.
- Provide a professional and welcoming experience for all customers and guests.
Benefits
- Competitive pay.
- Medical, dental, and vision insurance
- Paid vacation.
- 401(k)
- Opportunity for growth within Loyalty Automotive.
- Supportive and team-focused work environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
