Receptionist and Development Assistant

The Fay School•Houston, TX

7d•Onsite

About The Position

The Receptionist and Development Assistant is a full-time, 12-month, benefits-eligible position reporting to the Director of Advancement. The standard work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with flexibility as approved. This role serves as the first point of contact for campus visitors while also providing administrative support to the Advancement Office. The position plays a key role in ensuring a welcoming front desk experience and supporting the day-to-day operations of fundraising and advancement activities.

Requirements

Prior reception, administrative, or development experience preferred
Experience working in a school or nonprofit environment preferred
Bachelor’s degree required
Proficiency in Microsoft Office required
Experience with Raiser’s Edge or similar donor database required
Strong interpersonal and customer service skills required
Celebrates diversity and is proactively inclusive of all racial, cultural, socio-economic, religious, and gender groups.
Exhibits self-awareness and self-monitoring in identifying and solving school challenges.
Fosters collaboration among the team to ensure others are well informed of changes, initiatives, and progress.
Embraces feedback and a culture of continuous improvement.
Displays attitudes and actions that contribute to a healthy and collegial culture.
Supports and actively promotes the organization.
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple tasks and prioritize effectively
Strong interpersonal and customer service orientation
Ability to maintain confidentiality and handle sensitive information with discretion
Works both independently and collaboratively as part of a team
Contributes positively to a collegial and mission-driven school culture
Willing and able to routinely and appropriately use personal smartphone to utilize school apps to communicate, collaborate, and fulfill responsibilities as outlined in this Performance Profile.

Nice To Haves

Prior reception, administrative, or development experience preferred
Experience working in a school or nonprofit environment preferred

Responsibilities

Provide exceptional customer service to all campus visitors, families, students, and faculty
Manage front desk operations: Answer and route incoming calls and respond to general inquiries, Receive, sort, and distribute incoming mail and packages, Coordinate outgoing mail and deliveries, Facilitate student arrivals and departures during the school day
Maintain a clean, organized, and welcoming reception area
Manage campus store items (e.g., Fay Gear), including sales and inventory
Maintain accurate constituent records in the donor database (e.g., Raiser’s Edge), including updates to contact information
Perform regular gift entry and process donations in a timely and accurate manner
Generate acknowledgement letters and pledge reminders
Support data integrity and organization of Advancement records
Provide administrative support to the Director of Advancement and Advancement team
Assist with preparation of reports, mailings, and Advancement materials
Maintain organized files and records related to Advancement activities
Support general office coordination and workflow within the Advancement team
Provide support for Advancement events, including: Assisting with invitations, RSVPs, and event materials, Preparing nametags, guest lists, and collateral
Attend school events as needed in support of Advancement initiatives