Receptionist / Administrative Assistant - Temp
About The Position
Old Republic Title is seeking a professional, organized, and customer-focused receptionist/front desk coordinator for a temporary contract assignment at its Andover, Massachusetts office. The role serves as a primary point of contact for incoming calls and visitors while providing administrative and operational support to the office and sales team. The position is fully in-person, Monday through Friday, 9:00 AM to 5:00 PM, and is expected to continue through January or February 2027. No weekend or holiday work is required. The successful candidate will provide courteous, professional service to callers, visitors, clients, attorneys, lenders, vendors, and other business contacts. Duties include phone support, responding to customer inquiries about back title policies, coordinating shipping and deliveries, scheduling meetings, supporting sales events, tracking company card expenses, assisting with billing and expense coding, maintaining records, and handling other office duties as needed. Prior title insurance experience is a plus. The stated pay range is $23.00–$26.00 per hour. Benefits may include medical, prescription, dental and vision plans; retirement and purchase plans; insurance; family-building support; paid disability and time off; paid holidays; spending and savings accounts; assistance programs; voluntary benefits; employee title and escrow services; and transportation benefits in several markets.
Requirements
- Previous experience in reception, front desk support, office administration, or a similar customer-facing role.
- Strong customer service skills and professional telephone etiquette.
- Excellent verbal and written communication skills.
- Accurate typing skills and proficiency with routine computer-based administrative tasks.
- Working knowledge of Microsoft Office, particularly Outlook and Excel.
- Familiarity with Microsoft Teams for scheduling and coordinating meetings.
- Strong organizational skills and attention to detail.
- Ability to track expenses, organize receipts, enter transactions, and assist with basic billing and accounting codes.
- Ability to manage multiple priorities and follow through on assigned tasks.
- Dependable, punctual, professional, and able to work independently.
Nice To Haves
- Previous title insurance or related industry experience.
Responsibilities
- Answer and direct incoming calls, make outgoing calls, and communicate professionally with business contacts.
- Handle customer calls about back title policies and direct inquiries to the appropriate personnel.
- Prepare FedEx shipping labels, track packages, arrange deliveries, and coordinate outgoing shipments.
- Schedule Microsoft Teams meetings with internal employees and external vendors, and communicate invitations and meeting details accurately.
- Schedule sales meetings, coordinate meeting logistics, and arrange lunches and catering for meetings and business events.
- Track company credit card usage and transactions, maintain records, and organize receipts and supporting documentation.
- Assist with basic billing, transaction entry, expense coding, and related administrative recordkeeping.
- Provide day-to-day administrative support, maintain organized records, and assist with additional office duties as needed.
- Maintain a professional appearance and provide a welcoming, courteous experience for callers, visitors, and business contacts.
Benefits
- Comprehensive medical, prescription, dental and vision plans.
- 401(k) plan with a discretionary company match.
- Shareholder Purchase and Reinvestment Plan.
- Basic life and accidental death and dismemberment insurance premium paid by the company.
- Voluntary supplemental life insurance for employees, spouses and dependent children.
- Fertility and Family Building Benefits.
- Paid Disability benefits.
- Paid time off programs.
- 11 company-paid holidays per year.
- Flexible spending account.
- Health savings account for eligible High Deductible Health Plan participants.
- Employee Assistance Program.
- Educational Assistance Program.
- Voluntary benefits, including Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance.
- Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge.
- Transportation benefit plan for mass transit, parking and vanpool in several markets.
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What This Job Offers
Education Level
No Education Listed
