Reception Ward Clerk
About The Position
PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.
Requirements
- High school diploma or equivalent required
- Previous administrative, front desk, or customer service experience preferred
- Healthcare or SNF experience a plus
- Experience with PointClickCare (PCC) preferred (or willingness to learn)
- Strong attention to detail and accuracy
- Ability to learn and use electronic health records (PCC)
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced healthcare environment
- Knowledge of HIPAA and confidentiality standards
Responsibilities
- Answer, screen, and direct incoming phone calls in a timely and professional manner
- Greet residents, families, and visitors; ensure proper sign-in procedures
- Maintain accurate resident sign-in/out logs to support safety and compliance
- Schedule and confirm resident medical appointments and transportation
- Communicate appointment details with nursing staff, residents, and families
- Enter and maintain accurate information in PointClickCare (PCC)
- Verify all documentation is complete, accurate, and up to date
- Assist with general clerical tasks such as filing, data entry, and record keeping
Benefits
- Supportive team environment
- Opportunity to grow in healthcare administration
- Meaningful work supporting residents and families
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
