Ward Clerk

healthscie

1d•Onsite

About The Position

Act as the initial contact for the unit and provide supportive service by ensuring clear, concise communication, and facilitating the flow of information with other departments, the health care team, patients, visitors, and family members. This role reports under the general direction of the Clinical Manager, Orthopaedics/Neurosurgery.

Requirements

Minimum of a one (1) year Diploma in a Medical Office Administration field from an accredited college.
Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.
Demonstrated knowledge of and proficiency with Medical Terminology.
Demonstrated ability to type a minimum of 50 w.p.m. and proficiency in data entry.
Demonstrated ability to manage routine correspondence, multiple tasks/projects, diversified workload and rapidly changing priorities and challenging deadlines.
Demonstrated discretion and maturity when handling confidential information.
Demonstrated advanced computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and applicable patient information systems.
Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers.
Demonstrated interpersonal and communication skills.
Demonstrated ability to prioritize tasks.
Demonstrated compliance with HSN’s privacy policy.
Demonstrated commitment to the safety of co-workers and patients.
Demonstrated commitment to ongoing professional development.
Demonstrated professionalism in dealing with confidential and sensitive issues.
Demonstrated positive work record and good attendance record.
Ability to meet the physical and sensory demands of the job.
Ability to travel between local sites.

Nice To Haves

Six (6) months’ recent relevant experience preferred.

Responsibilities

Process patient admissions, transfers and discharges.
Create, prepare and update patient charts.
Book tests, procedures, appointments and coordinate patient flow.
Provide reception and general office functions to the unit (e.g. payroll entry, scheduling).
Provide assistance, guidance, and direction to patients and visitors.
Answer enquiries and relay telephone calls and messages.
Provide updates and reports on unit status.
Order office supplies as required.
Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
Participate in hospital training as required.
Assist with improvement initiatives as required.
Perform other duties as required.