Reception/Visitor Engagement Clerk

The Corporation of the County of Lambton

5d•Onsite

About The Position

Under the supervision of the Curator/Supervisor, Oil Museum of Canada, the Reception/Visitor Engagement Clerk oversees office and front-end responsibilities including visitor services, accounting support, coordination of the membership and volunteer programs, and bookings of Museum facilities for programs, events and meetings.

Requirements

Post-secondary education in office administration or equivalent on the job experience
One-year previous experience working in an office or retail setting.

Responsibilities

Greet public, process admission payments, and direct tourists to local attractions.
Oversee retail components of Museum, including inventory tracking and ordering, merchandising and security.
Utilize Point of Sale system, perform daily cash out procedures and financial management, including the preparation of weekly deposits.
Gather visitor statistics.
Train staff on front desk procedures and operations, including appropriate cash handling procedures and security.
Act as point person for all issues regarding front-end services, take steps to correct problems and use good judgement to communicate issues to supervisor.
Oversee and organize the membership and volunteer programs.
Keep museum membership records up to date, distribute membership welcome packages, and coordinate the distribution of member communications.
Update membership program offerings as directed.
Review volunteer applications and keep accurate records, including contact information, volunteer roles, and number of hours onsite.
Schedule volunteers as needed to support programming and special events and oversee all volunteer communications.
General accounting support including the creation of PO's, receiving of goods, preparation of accounts payable.
Coordinate bookings of museum facilities for school programs, meetings etc.
Place orders for office and building supplies as requested.
Financial tracking and reporting as required.
Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed.
Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position's Physical Demands Analysis.