Reception Unit Clerk

Group Health Cooperative of South Central Wisconsin • Fitchburg, WI

8d • Onsite

About The Position

The Reception Unit Clerk will be responsible for providing back up office support to the care team staff, providing support to the nursing and practitioner staff, communicating provider schedule changes to reception staff, scheduling specialty appointments, and other duties as found in the reception team staff job description. The Reception Unit Clerk will work under the supervision of the Reception Team Leader and the direction of the Clinic Manager.

Requirements

• High school graduate or equivalent required.
• Minimum one (1) year work experience in a setting that requires customer service skills required.
• Ability to earn relevant service stars such as Primary Care in order to pass initial evaluation period.
• Excellent organizational skills required.
• Excellent verbal and written communication skills required.
• Excellent customer service skills required.
• Ability to be culturally sensitive and work with a diverse patient population.
• Ability to work harmoniously and cooperatively with all personnel and the public required.
• Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required.
• Ability to maintain patient confidentiality required.
• Knowledge of or ability to learn HIPAA requirements.
• Knowledge of and ability to use various computer programs including database, word processing, and email.
• Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling.
• Ability to handle and prioritize multiple tasks appropriately in rapid succession required.
• Ability to be flexible in daily assignments.
• Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly required.
• Ability to use a keyboard for much of the shift required.
• Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair required.
• Ability to frequently bend and reach from both a standing and sitting position required.
• Ability to speak and listen in person and on the telephone.
• The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner.
• The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Nice To Haves

• Work experience in a Medical Reception setting preferred.
• Relevant training may be substituted for work experience.
• Previous experience using the telephone in a service capacity preferred.
• Experience with medical terminology preferred.
• Knowledge of Epic Systems is desirable but not required.

Responsibilities

• Providing back up office support to the care team staff
• Providing support to the nursing and practitioner staff
• Communicating provider schedule changes to reception staff
• Scheduling specialty appointments
• Other duties as found in the reception team staff job description

Benefits

• health and dental insurance
• paid parental leave
• short-term disability
• long-term disability
• life insurance
• flexible spending account
• employee assistance programs
• tuition reimbursement
• pet insurance
• eyewear discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED