Reception Unit Clerk

Group Health Cooperative of South Central Wisconsin•Fitchburg, WI

7d•Onsite

About The Position

The Reception Unit Clerk will be responsible for providing back up office support to the care team staff, providing support to the nursing and practitioner staff, communicating provider schedule changes to reception staff, scheduling specialty appointments, and other duties as found in the reception team staff job description. The Reception Unit Clerk will work under the supervision of the Reception Team Leader and the direction of the Clinic Manager. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude. Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being. Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve. Our Values We are a not-for-profit Cooperative We are member-centered We are equitable and inclusive We are quality-driven We are innovative We are community involved We believe: Healthcare is a human right. In treating all people with dignity and respect. There is strength in diversity. Equity celebrates our humanity. We are better together.

Requirements

High school graduate or equivalent required
Minimum one (1) year work experience in a setting that requires customer service skills required
Ability to earn relevant service stars such as Primary Care in order to pass initial evaluation period
Excellent organizational skills required
Excellent verbal and written communication skills required
Excellent customer service skills required
Ability to be culturally sensitive and work with a diverse patient population
Ability to work harmoniously and cooperatively with all personnel and the public required
Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required
Ability to maintain patient confidentiality required
Knowledge of or ability to learn HIPAA requirements
Knowledge of and ability to use various computer programs including database, word processing, and email
Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling
Ability to handle and prioritize multiple tasks appropriately in rapid succession required
Ability to be flexible in daily assignments
Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly required
Ability to use a keyboard for much of the shift required
Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair required
Ability to frequently bend and reach from both a standing and sitting position required
Ability to speak and listen in person and on the telephone