Reception & Administrative Support

Smitty’s Furniture • Kitchener, ON

4d • CA$20 - CA$22 • Onsite

About The Position

This role supports a warm and inviting atmosphere, ensuring each customer feels at home from the moment they walk through the door or call in. Working closely with sales consultants and managers, you will help maintain smooth coordination throughout the day. Your attentiveness and ability to manage details will directly support a seamless customer experience. This role will work 38 to 40 hours per week and will be scheduled between Monday and Sunday.

Requirements

• Completion of high-school and or college certificate or diploma
• 1+ years of experience in a customer service, sales or reception position
• Must be proficient in using a computer
• Must have a strong technical aptitude, with the confidence to learn new systems quickly and work independently across Word, Excel, Outlook, the company POS system and online chat platforms
• Excellent interpersonal relationship skills
• Excellent communication (verbal and written)
• Demonstrated ability to manage multiple competing priorities
• Basic math and accounting skills
• Proficient using Microsoft Office products
• Demonstrated strong attention to detail

Responsibilities

• Create a pleasant and professionally atmosphere by answering the phone and greeting the customers courteously, efficiently and professionally
• Co-ordinate with warehouse and shipping to assist with customer pick-ups
• Perform daily reconciliations of all credit card, debit and cash payments in our company POS system
• Provide customers with updates on orders and process payments upon request
• Maintain the flow of in-store customer traffic by monitoring and notifying sales staff accordingly
• Manage incoming email inquiries and live chat inquiries by responding or allocating to sales staff accordingly
• Provide administrative support to the sales team and store leadership, including creating, formatting and updating documents, spreadsheets, reports and correspondence accurately and on time
• Other duties as may be assigned.

Benefits

• Competitive salary within an expected range of $20 to $22 per hour
• Comprehensive group benefits, including health, dental, and LTD
• Paid vacation annually
• A challenging, meaningful, and rewarding work environment
• Work alongside a caring, collaborative group of teammates who genuinely want to make a positive impact and connect with each other

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED