Reception & Administrative Support
About The Position
We are looking for the right person to join our busy but friendly nonprofit! We are seeking a professional, dependable, and detail-oriented Receptionist & Administrative Support team member to serve as the first point of contact for our office and support daily operations across departments, while creating a positive experience for clients, visitors, and staff. This role is ideal for someone who thrives in a fast-paced office environment, enjoys multitasking, and takes pride in providing excellent customer service and administrative support. Must be pet friendly! We are a pet friendly office with multiple dogs in the office daily.
Requirements
- Minimum 2 years of experience in a receptionist, front desk, administrative, or office support role
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
- Professional, positive demeanor with a strong customer-service focus
- Excellent organizational and multitasking abilities
- Ability to prioritize tasks and work independently
- Team oriented and dependable
- Proactive and willing to take initiative
- Adaptable in a busy office environment
- Strong computer skills, including proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
- Experience operating a multiline phone system
- Comfortable using office equipment including printers, scanners, fax machines, etc.
- Must be pet friendly!
- High school diploma, GED, or equivalent required
- Minimum two years of relevant experience in an office environment
Responsibilities
- Answer, screen, and direct incoming calls on a multi-line phone system, and monitor voicemail messages
- Welcome and assist visitors as they arrive, advise appropriate staff
- Manage incoming and outgoing mail, package deliveries, and courier services
- Maintain forms in conference rooms and client meeting spaces, including keeping forms stocked and printing and replacing updated forms as requested
- Prepare and record deposit receipts, clip checks to deposit receipts and deliver to appropriate department, scan backup records of deposits into client files
- Assist with check mailing, including preparing certified mail and scanning and saving return receipt to client file
- Request and track client death certificates, enter information into company CRM, scan to client file, and inform relevant departments
- Provide support with administrative tasks such as maintaining records, basic data entry, scanning, filing, putting presentation packages together, printing forms, and more
- Coordinate secure shred pickup, including informing staff and coordinating overflow shredding
- Track and maintain copy room and printer supplies, including ordering paper, toner, and other supplies, and contacting printer company for repairs and maintenance
- Coordinate staff birthday lunches including gathering orders, ordering food, and coordinating delivery
- Maintain inventory of office and kitchen supplies by checking stock to determine inventory levels and place orders as needed
- Keep lobby and reception area tidy and professional, ensuring it reflects the company standards
- Decorate the lobby, conference rooms, and office for holidays
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
