Receiving Support Captain, Ingram Park Mall - Full Time
About The Position
The Receiving Support Captain is an elevated hourly colleague who advocates for customers and serves as a role model for colleagues. The role applies expertise in customer satisfaction, merchandising, and brand loyalty, and drives results through promotional and Omni selling initiatives. Under the supervision of a People Leader, the Captain communicates expectations and priorities to colleagues. Depending on the assignment, the Captain may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Effective communication with customers and ability to provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- High school diploma or equivalent.
- Ability to meet the position’s physical requirements, including standing, lifting, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Lead colleagues in the execution and completion of assigned tasks.
- Model customer advocacy and provide colleagues with timely feedback to improve the customer experience.
- Resolve customer issues using customer-focused solutions.
- Promote the Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with continuous feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and customer-order fulfillment.
- Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
