Receiving Clerk

Castle Management•Naples, FL

About The Position

The Receiving Mailroom Clerk provides exemplary service consistent with the values and mission of the Castle Group, demonstrating outstanding customer service representative of Castle Royal Service. The role includes working with postal workers and external customers, assisting residents, answering questions, and informing residents about available postal products and services. The clerk resolves conflicts when they arise and performs other duties as assigned. The position requires customer service, communication, time-management, organizational, basic math, and computer skills. Work is primarily indoors in a temperature-controlled environment with little to moderate noise. The role involves standing or sitting for extended periods, regularly standing to greet residents as required, lifting and handling packages, and navigating the property or building to complete job functions and forms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent required.
Intermediate command of computer hardware and software required.
Ability to perform basic math and calculations.
Ability to lift and handle objects and packages weighing up to 40 pounds.
Ability to work standing or sitting for long periods and to stand regularly to greet residents, depending on the post.
Ability to reach with hands and arms, communicate, exchange spoken and written information, and navigate the property or building as required.
One year of customer service experience preferred.
College-level business or hospitality courses preferred.
Multiple-language fluency may be required or preferred depending on the community.