Recall Program Manager
About The Position
The Recall Program Manager leads a team of Analysts through planning, development, approval, and rollout of all Field Service Actions (FSAs). This includes overseeing dealer bulletins, customer communications, and related FSA documentation. The role requires close collaboration with cross-functional departments — including the Automotive Safety Office (ASO), Office of General Counsel (OGC), Parts, Supply & Logistics (PS&L), Diagnostic Team, Warranty, Hotline, and PD Engineering — to identify and resolve issues. The Recall Program Manager also supports Analysts in coordinating service trials prior to launch and confirming the effectiveness of fixes, while reviewing and prioritizing requests for FSA-related data, such as VIN volumes, unsold units, and completion tracking. Beyond document development, Recall Program Managers help identify efficiencies that reduce warranty costs through smarter repair, parts, and vendor strategies, while ensuring all impacted markets are accounted for at every phase of an FSA.
Requirements
- Leadership of a team of Analysts.
- Planning, development, approval, and rollout of Field Service Actions (FSAs).
- Overseeing dealer bulletins, customer communications, and FSA documentation.
- Collaboration with Automotive Safety Office (ASO), Office of General Counsel (OGC), Parts, Supply & Logistics (PS&L), Diagnostic Team, Warranty, Hotline, and PD Engineering.
- Coordinating service trials and confirming fix effectiveness.
- Reviewing and prioritizing requests for FSA-related data.
- Identifying efficiencies to reduce warranty costs.
- Ensuring all impacted markets are accounted for.
Responsibilities
- Lead a team of Analysts through planning, development, approval, and rollout of all Field Service Actions (FSAs).
- Oversee dealer bulletins, customer communications, and related FSA documentation.
- Collaborate with cross-functional departments (ASO, OGC, PS&L, Diagnostic Team, Warranty, Hotline, PD Engineering) to identify and resolve issues.
- Support Analysts in coordinating service trials prior to launch and confirming the effectiveness of fixes.
- Review and prioritize requests for FSA-related data (VIN volumes, unsold units, completion tracking).
- Identify efficiencies that reduce warranty costs through smarter repair, parts, and vendor strategies.
- Ensure all impacted markets are accounted for at every phase of an FSA.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
